Analytics-Driven Logistics Exception Specialist

JINGDONG DEVELOPMENT ITALY S.R.L.; Milano; In loco; EUR 28.000 - 38.000; Tempo pieno

Descrizione del lavoro

JD Logistics in Milan seeks an experienced Exception Handler to ensure smooth order processing by identifying and resolving exceptions in the supply chain and operations systems. You will monitor dashboards, investigate root causes, and collaborate with logistics, warehouse, customer service and IT teams to implement fixes.

Your work will support maintaining service levels, documenting resolutions, and driving continuous process improvements in a fast-paced environment.

Competenze

• 1–3 years of experience in operations support or logistics.
• Strong analytical and problem-solving skills.
• Proficiency with ERP systems and logistics software.

Mansioni

• Monitor real-time dashboards to identify exceptions in order fulfillment, shipping, and delivery.
• Investigate root causes of exceptions, including data discrepancies or system errors.
• Collaborate with logistics, warehouse, customer service and IT to implement effective solutions.

Conoscenze

Analytical thinking

Problem solving

Communication

Formazione

Bachelor's in Logistics/SCM/Business Admin

Strumenti

ERP systems

Logistics software

Excel

Descrizione del lavoro

JD Logistics in Milan seeks an experienced Exception Handler to ensure smooth order processing by identifying and resolving exceptions in the supply chain and operations systems. You will monitor dashboards, investigate root causes, and collaborate with logistics, warehouse, customer service and IT teams to implement fixes.

Your work will support maintaining service levels, documenting resolutions, and driving continuous process improvements in a fast-paced environment.