Europe Field Quality Principal Engineer - Excellence

Inventronics; Treviso; On-site; EUR 55,000 - 60,000; Full time

Job summary

Inventronics is seeking a Field Quality Principal Engineer (m/f/d) for Treviso, Italy, to lead customer quality activities across Europe.

You will be responsible for managing complex customer complaints and warranty claims, coordinating cross-functional corrective actions with Quality, R&D, Manufacturing and Sales, and ensuring a high level of customer satisfaction while upholding company quality standards.

Qualifications

• Bachelor’s or master’s degree in electrical engineering or related technical discipline.
• Minimum 5 years in Customer/Field Quality or similar role.
• Experience with power electronics, LED drivers, lighting systems or related products.
• Experience managing customer complaints and warranty investigations.
• Fluency in English; German and other European languages advantageous.

Responsibilities

• Lead and coordinate resolution of customer complaints across Europe.
• Manage warranty claim assessment and decision-making.
• Act as the primary technical contact for customer quality issues.
• Coordinate cross-functional corrective actions with R&D, Manufacturing and Sales.
• Monitor KPIs and drive continuous quality improvements.
• Support on-site customer investigations and field activities.
• Travel as required to support customers and audits.

Skills

Power electronics

LED drivers

Quality management

Stakeholder management

Communication

Travel readiness

Education

Electrical engineering (Bachelor/Master)

Tools

Quality Management Systems

Job description

Inventronics is seeking a Field Quality Principal Engineer (m/f/d) for Treviso, Italy, to lead customer quality activities across Europe.

You will be responsible for managing complex customer complaints and warranty claims, coordinating cross-functional corrective actions with Quality, R&D, Manufacturing and Sales, and ensuring a high level of customer satisfaction while upholding company quality standards.