EUC Support Specialist - Troubleshooting & Training

Infosys; Breganze; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading international digital services firm seeks an individual for end-user support in Breganze, Italy. The role involves providing application and operating system maintenance, troubleshooting diagnostic problems, and collaborating with various stakeholders. Candidates should have experience in customer-focused end-user support, particularly in resolving incidents and supporting Microsoft products. This position allows you to grow and contribute to a dynamic team.

Competenze

• Prior experience in a customer-focused end-user support role.
• Experience in EUC and software/OS installations.
• Proficiency in incident resolution within agreed SLAs.

Mansioni

• Provide maintenance and support services for applications and operating systems.
• Gather and resolve issues related to end-user computing devices.
• Monitor and address performance-related issues.
• Provide advice and training to users.
• Update or create documentation and define enhancements.
• Collaborate with colleagues and third-party support.

Conoscenze

Customer-Focused Support

Incident Resolution

Microsoft Product Knowledge

Descrizione del lavoro

A leading international digital services firm seeks an individual for end-user support in Breganze, Italy. The role involves providing application and operating system maintenance, troubleshooting diagnostic problems, and collaborating with various stakeholders. Candidates should have experience in customer-focused end-user support, particularly in resolving incidents and supporting Microsoft products. This position allows you to grow and contribute to a dynamic team.