EU Customer Success Manager — SaaS Growth & Personalization

Fanplayr; Lombardia; Ibrido; EUR 40.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive compensation package

Remote working options

Free snacks and team lunches

Descrizione del lavoro

Fanplayr is seeking a Customer Success Manager in Milan to drive client engagement and revenue growth. In this role, you'll be the main point of contact for clients, ensuring they maximize the value of our platform. Responsibilities include data analysis, running personalization experiments, and managing client portfolios. We're looking for someone with at least 3 years in a relevant role, strong analytical capabilities, and proficiency in Italian and English. The position offers a competitive compensation package and a flexible work environment.

Competenze

• At least 3 years of experience in Customer Success or similar roles, ideally in SaaS.
• Proven track record of managing and growing client portfolios.
• Strong analytical skills with experience in campaign performance metrics.

Mansioni

• Own accounts from onboarding to renewal as the main client reference.
• Analyze data to identify opportunities and create campaign proposals.
• Design and run experiments, monitor performance against targets.

Conoscenze

Client relationship management

Data analysis

Conversion optimization

Communication

Proactive problem-solving

Strumenti

Excel

PowerPoint

Descrizione del lavoro

Fanplayr is seeking a Customer Success Manager in Milan to drive client engagement and revenue growth. In this role, you'll be the main point of contact for clients, ensuring they maximize the value of our platform. Responsibilities include data analysis, running personalization experiments, and managing client portfolios. We're looking for someone with at least 3 years in a relevant role, strong analytical capabilities, and proficiency in Italian and English. The position offers a competitive compensation package and a flexible work environment.