Customer Success Internship

Fanplayr; Lombardia; In loco; EUR 6696 - 13.392; Tempo pieno

Vantaggi offerti da questo lavoro

Paid internship

Possibility to extend collaboration

Daily snacks and team lunch on Fridays

Descrizione del lavoro

Fanplayr is seeking an enthusiastic intern for a 6-month paid internship in Milan, Italy. You'll manage client configurations and support strategies while analyzing performance data. Ideal candidates are fluent in Italian and English, have strong Excel and PowerPoint skills, and are eager to learn in a fast-paced environment. The role offers remote working opportunities and a chance to join a young, motivated team.

Competenze

• Must be available for a 6-month, full-time internship.
• Strong analytical, communication, and problem-solving skills required.
• Fluent in Italian and English, with proficiency in relevant software.

Mansioni

• Own and manage segments and action configurations for clients.
• Support Customer Success Managers in optimizing strategies.
• Build performance reports and dashboards for visibility.
• Monitor account performance and flag improvement opportunities.
• Collaborate to develop use cases and respond to client needs.
• Contribute to internal documentation and best practices.

Conoscenze

Fluent in both Italian and English

Analytical mindset

Clear communication

Creative problem-solving

Self-starter

Eager to learn

Strumenti

Excel

PowerPoint

Web analytics tools

Descrizione del lavoro

About Us

Fanplayr is a Customer Experience Personalization Platform that helps brands unlock the full potential of their digital properties. By capturing and acting on first‑party behavioral data in real time, Fanplayr transforms how brands engage with their online audiences, turning their website’s anonymous traffic into meaningful, revenue‑generating interactions.

• Collect, process and activate first‑party behavioral data, turning data into actions and concrete revenue drivers.
• Deliver personalized on‑site messages in real time, reaching the right audience at the right moment to increase conversion rates.
• Leverage the proprietary Verada AI capabilities to intelligently merchandise products, ensuring users are exposed to the most relevant items at the right time.
• Re‑engage shoppers through behavior‑driven web push notifications, SMS, and web push notifications, recovering lost sessions and driving upsell and cross‑sell opportunities.

Fanplayr is a privately held company headquartered in Palo Alto, California, with presence in Milan, London, Buenos Aires, Tokyo, Mexico City, São Paulo, Madrid, and Melbourne.

What you'll do

• Own and manage segments and action configurations for clients across the EU region, ensuring settings are accurate, up‑to‑date, and aligned with each account’s strategy.
• Support Customer Success Managers in building and optimizing strategies on the Fanplayr platform, from initial setup to ongoing refinement.
• Build performance reports and analytics dashboards that give clients clear, actionable visibility into their campaign results.
• Monitor account performance on a continuous basis, identifying anomalies and flagging opportunities for improvement.
• Collaborate closely with the broader team to develop meaningful use cases and respond effectively to evolving client needs.
• Contribute to internal documentation and best practices as the team grows its EU footprint.

Who you are

• Genuinely curious about digital marketing and e‑commerce.
• Strong analytical mindset with a love for data.
• Clear communicator, both written and verbal.
• Creative problem‑solver who thinks outside the brief.
• Self‑starter: you don’t wait to be told what to do.
• Eager to learn fast in a high‑pace, international environment.

Requirements

• Fluent in both Italian and English (written and spoken).
• Advanced proficiency in Excel and PowerPoint.
• Familiarity with web analytics tools.
• Available for a 6‑month, full‑time internship starting ASAP.

What we offer

• 6‑month paid internship, with the possibility to extend the collaboration for an additional 6 months and transition into an apprendistato, if we turn out to be the right match.
• Office located in Milan, with 2 days/week remote working.
• Free snacks daily and team lunch every Friday.
• The chance to work with a young, motivated, and international team in a fast‑paced environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.