Customer Success Specialist — Growth & Activation

AlfaDocs.com; Milano; Ibrido; EUR 28.000 - 31.000; Tempo pieno

Vantaggi offerti da questo lavoro

Bonus for paid language courses

Training courses and workshops

Therapy sessions partnership

Snacks and fruit in the office

Yearly meetups and team-building activities

Descrizione del lavoro

A healthcare technology solutions company in Milan is seeking a Customer Success Specialist to maximize customer value from their platform. This role involves managing existing customers, improving engagement, and identifying upselling opportunities. The ideal candidate will have strong communication skills and experience in customer-facing roles. The position offers a hybrid work model, a salary range of €28,000 to €31,000 plus bonuses, and a collaborative work environment.

Competenze

• 1-3 years of experience in a customer-facing role, ideally in SaaS, account management, or customer success.
• Strong customer empathy and problem-solving mindset with a proactive, consultative approach.
• Excellent communication skills, both verbal and written.
• Comfort with outbound calling, user engagement, and light upselling/cross-selling.
• Strong technical aptitude – able to quickly learn and explain software features.
• Familiarity with CRM systems and customer engagement tools.
• Native Italian speaker; good working proficiency in English (B2+).
• Previous experience in healthtech or SaaS is a plus.

Mansioni

• Manage a portfolio of existing customers to strengthen retention and maximize platform usage.
• Re-engage inactive clients and boost adoption among customers who have purchased but never activated or fully used the product.
• Lead outbound reactivation campaigns by identifying pain points and proposing targeted solutions.
• Monitor and manage low-engagement accounts, which represent ~15% of the CS team’s portfolio.
• Support customers with best practices, personalized recommendations, and feature guidance.
• Collaborate with the Onboarding team for seamless handoff of newly activated accounts.
• Identify upselling and cross-selling opportunities.
• Track customer health and engagement using internal dashboards and usage analytics.
• Act as a trusted advisor and voice of the customer in cross-functional conversations.

Conoscenze

Customer empathy

Problem-solving mindset

Communication skills

Technical aptitude

Familiarity with CRM systems

Outbound calling

Engagement strategies

Formazione

1-3 years of customer-facing experience

Experience in SaaS or healthtech

Descrizione del lavoro

A healthcare technology solutions company in Milan is seeking a Customer Success Specialist to maximize customer value from their platform. This role involves managing existing customers, improving engagement, and identifying upselling opportunities. The ideal candidate will have strong communication skills and experience in customer-facing roles. The position offers a hybrid work model, a salary range of €28,000 to €31,000 plus bonuses, and a collaborative work environment.