ETRO_Montenapoleone _ Client Advisor FT

Etro; Milano; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

Etro is seeking a full-time Client Advisor for its Montenapoleone boutique in Milan. You will provide customers with high quality service, share the brand philosophy, and support sales targets through product knowledge and attentive selling ceremonies.

Key tasks include assisting clients, delivering fashion advice on trends, maintaining CRM relationships, and ensuring the store presents Etro’s luxury heritage while aligning with visual guidelines.

Competenze

• Deep passion for fashion and luxury.
• Experience in a similar role within fashion retail companies.
• Ability to drive and exceed individual and store results, as well as excellent commercial awareness and customers’ attitude.
• Ability to adapt to different customers.
• Team-playing attitude.
• Ability to work in a dynamic environment.
• Fluent in English. Another language is a plus.

Mansioni

• Provide exceptional customer service by assisting customers and understanding their needs.
• Assist customers with Etro selling ceremony and product knowledge.
• Discuss fashion trends and luxury market developments with clients.
• Contribute to achieve store goals and develop business.
• Build relationships with customers and manage CRM strategies.
• Support visual merchandising in line with Etro guidelines.
• Assist with replenishment and inventory checks.

Conoscenze

Deep passion for fashion and luxury

Experience in fashion retail

Commercial awareness

Customer-oriented attitude

Team player

Dynamic environment adaptability

Fluent in English

Descrizione del lavoro

We are looking for full‑time Client Advisors to join our Boutique in Montenapoleone

She/he will have to provide customers with high quality service by meeting their needs and expectations as well as to spread the philosophy and the culture of the Brand.

Key Responsibilities:

• Provide exceptional customer service experience by assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Etro history and heritage
• Assist customers accordingly with Etro selling ceremony
• Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products
• Ensure the achievement of the Store goals, enhancing and developing the business
• Build and strengthen relationships with customers by developing CRM strategies
• Establish good group dynamics, through efficient communication
• Contribute to manage the visual display of the products in accordance with Etro visual guidelines
• Help ensuring the products replenishment and physical inventory of merchandise

Follow Company grooming, accordingly with Etro standards and policies

Key Requirements

• Deep passion for fashion and luxury
• Experience in a similar role within fashion retail companies
• Ability to drive and exceed individual and store results, as well as excellent commercial awareness and customers’ attitude
• Ability to adapt to different customers
• Team-playing attitude
• Ability to work in a dynamic environment
• Fluent in english. Another language is a plus