Client Advisor _ Roma La Rinascente Boutique PT 30h TD

Etro; Roma; In loco; EUR 17.000 - 22.000; Part-time

Descrizione del lavoro

Etro Roma boutique is seeking a Client Advisor for a part-time position (30h) to deliver high quality service and embody the brand's philosophy and culture.

The successful candidate will assist customers with the Etro selling ceremony, share knowledge of fashion trends and luxury market developments, and help achieve store goals while building lasting client relationships.

Competenze

• Deep passion for fashion and luxury.
• Experience in a similar fashion retail role.
• Ability to exceed store results with strong commercial sense.
• Ability to adapt to different customers.
• Team-oriented attitude.
• Ability to work in a dynamic environment.
• Fluent in English; another language is a plus.

Mansioni

• Provide exceptional customer service by meeting needs and explaining Etro heritage.
• Assist customers with Etro selling ceremony.
• Advise on fashion trends and luxury market developments.
• Help achieve store goals and develop the business.
• Build CRM relationships with customers.
• Support visual merchandising following Etro guidelines.
• Assist with replenishment and stock checks.
• Follow Etro grooming standards.

Conoscenze

Customer service

Fashion retail experience

Commercial awareness

Teamwork

Adaptability

English fluency

Descrizione del lavoro

For our boutique in Roma we are looking for a Client Advisor available to work part-time (30h).

She/he will have to provide customers with high quality service by meeting their needs and expectations as well as to spread the philosophy and the culture of the Brand.

Key Responsibilities:

• Provide exceptional customer service experience by assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Etro history and heritage
• Assist customers accordingly with Etro selling ceremony
• Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products
• Ensure the achievement of the Store goals, enhancing and developing the business
• Build and strengthen relationships with customers by developing CRM strategies
• Establish good group dynamics, through efficient communication
• Contribute to manage the visual display of the products in accordance with Etro visual guidelines
• Help ensuring the products replenishment and physical inventory of merchandise
• Follow Company grooming, accordingly with Etro standards and policies

Key Requirements

• Deep passion for fashion and luxury
• Experience in a similar role within fashion retail companies
• Ability to drive and exceed individual and store results, as well as excellent commercial awareness and customers’ attitude
• Ability to adapt to different customers
• Team-playing attitude
• Ability to work in a dynamic environment
• Fluent in english. Another language is a plus