Enterprise Security Tech Advisor

Perception Point; Roma; On-site; EUR 60,000 - 90,000; Full time

Job summary

Fortinet seeks a Technical Account Manager in Italy to act as the primary technical advisor for strategic enterprise customers. You will understand customer business and technical needs to tailor support solutions and drive outcomes.

You will guide customers with best practices, perform advanced troubleshooting on Fortinet products, manage incidents to timely resolution, and communicate with stakeholders to ensure satisfaction.

Qualifications

• 6+ years of experience in a technical support/post-sales role.
• Bachelor’s degree in Computer Science, Software Engineering or related field, or equivalent experience.
• Fortinet certification (FCP/FCSS/FCX) is a distinct advantage.

Responsibilities

• Develop a deep understanding of customer business/technical needs to provide technical information, guidance and support.
• Become a trusted advisor by proactively guiding customers with technical recommendations and best practices.
• Run advanced troubleshooting on Fortinet products, reproduce customer environments on lab equipment, recommend potential new solutions.
• Take ownership of customer incidents to drive timely resolutions.
• Manage customer communications and expectations until case closure.
• Participate in conference calls or face-to-face customer meetings.
• Produce service reports to summarize activity and performance for stakeholders.
• Report software/hardware issues to R&D and ensure follow-up.

Skills

TCP/IP

Security products

Troubleshooting

Customer management

Fortinet knowledge

Communication skills

Education

Bachelor's degree in CS/SE

Fortinet certifications (FCP/FCSS/FCX)

Tools

Fortinet devices

Job description

Fortinet seeks a Technical Account Manager in Italy to act as the primary technical advisor for strategic enterprise customers. You will understand customer business and technical needs to tailor support solutions and drive outcomes.

You will guide customers with best practices, perform advanced troubleshooting on Fortinet products, manage incidents to timely resolution, and communicate with stakeholders to ensure satisfaction.