E-commerce Client Lead

Sirion; Lombardia; On-site; EUR 70,000 - 150,000; Full time

Benefits offered by this job

Founding team in Milan

Bonuses on every client

Job summary

Sirion is an AI-powered e-commerce agency based in Milan recruiting an E-commerce Client Lead. You will own client relationships, drive store performance across storefronts, CRM and paid media, and manage a team of AI agents that execute tasks around the clock.

You will brief and oversee agents, set priorities, and present results to clients monthly. A background in e-commerce or performance marketing, fluency in Italian and English, and a Milan-based location are essential.

Qualifications

• 4+ years in e-commerce, CRM or performance marketing, in-house or in an agency.
• You have owned results, not just tasks: a store’s revenue, a newsletter calendar, an ad budget.
• You read net sales, sell-through, returns and ROAS, and turn them into a decision.
• You have worked directly with clients or senior stakeholders, and you are at ease in front of a CEO.
• Native Italian and fluent English. Based in Milan.
• Nice to have: hands-on experience with e-commerce and marketing platforms such as Shopify, Klaviyo, Meta and Google Ads.
• Nice to have: you have run your own online store, for example on Shopify.

Responsibilities

• You run 10+ clients and own the results of their .com: store, CRM and paid media.
• You brief AI agents, review outputs, coordinate them and bring the result to the client.
• You set the priorities, you decide what goes live, and every month you answer for the numbers.
• Lead a team of 5 AI agents who monitor data and suggest what to do next.

Skills

Client management

Native Italian

Fluent English

Strategic thinking

AI familiarity

Team leadership

Tools

Shopify

Klaviyo

Meta

Google Ads

Job description

Sirion, the first AI-powered e-commerce agency based in Milan, is looking for an E-commerce Client Lead to own our client relationships, drive the performance of their online stores, and manage the AI agents that do the work.

Your role

You run 10+ clients and own the results of their .com: store, CRM and paid media. The agents do the work. You brief them, review what they produce, coordinate them and bring the result to the client. You set the priorities, you decide what goes live, and every month you answer for the numbers.

• Store means storefront and catalogue: homepage, landing pages, collections and product pages, always up to date.
• CRM means email marketing: newsletters, automated flows and the customer base.
• Paid media means the digital advertising spend: Google, Meta and other channels.

Just as important, clients will see you as a strategic partner and bring you questions well beyond the .com: a new market to open, a perfume line to launch, a roadmap to build with their software house. You help them get it right.

Your team of AI agents

You won’t be alone in this role: you will lead a team of 5 AI agents. They work 24/7: they monitor the data, spot opportunities as they happen, suggest what to do next and execute. They still need a great manager. That’s you.

• The Merchandiser. Uploads products, builds collections and keeps the store up to date, on Shopify, Magento or other platforms.
• The CRM Writer. Writes newsletters in each brand’s voice and prepares them in the email platform, such as Klaviyo.
• The Media Buyer. Builds and runs campaigns on Meta, Google and other channels, monitors them and proposes where the budget should go.
• The Analyst. Builds the monthly performance report and P&L on real sales.
• The Strategist. Reads the numbers and tells you and the client what to do next.

On top, you will have a staff of AI agents that work for you. You get your own AI personal assistant, which handles your inbox, calendar and follow-ups so you can focus on clients. Behind it sits a full suite of corporate AI agents: a CFO, an HR manager, a legal counsel and more. The admin work that eats your week in other companies runs in the background here.

A day in the job

Thanks to the agents, one day at Sirion covers what takes two weeks in a traditional agency.

• 09:00 The Analyst has already built each client’s KPI report against budget. You read it, give your feedback (if any) and send the update.
• 10:30 The CRM Writer has drafted next week’s newsletters. You brief it, review the drafts and align them with the client.
• 12:00 The Merchandiser uploads new products, collections and the homepage refresh. You check every detail before it goes live.
• 14:30 The Media Buyer proposes creative swaps and budget moves. You decide what to approve.
• 16:00 The Strategist suggests the next priorities. You take them to the client.
• 17:30 You teach the agents one new rule. Every correction you make becomes a rule they follow from then on.
• All day The questions nobody planned for. You answer them.

What you’ll never do again:

rebuild the same deck by hand every month, paste 28 SKUs into Shopify one by one, write the same KPI email ten times.

You, on paper

• 4+ years in e-commerce, CRM or performance marketing, in-house or in an agency.
• You have owned results, not just tasks: a store’s revenue, a newsletter calendar, an ad budget.
• You read net sales, sell-through, returns and ROAS, and turn them into a decision.
• You have worked directly with clients or senior stakeholders, and you are at ease in front of a CEO.
• Native Italian and fluent English. Based in Milan.
• Nice to have: hands-on experience with e-commerce and marketing platforms such as Shopify, Klaviyo, Meta and Google Ads.
• Nice to have: you have run your own online store, for example on Shopify.

You, in person

• You lead and you decide. Clients often don’t want to decide, because they lack the expertise or don’t want the responsibility. So they count on us to make the call: where to put the budget, when to send the newsletter, which products to push. You own the decision and walk them through it.
• You are a confident communicator. You know what you are doing, and you have the presence to match. You make hard things sound simple, and you bring together the client’s team, their software house and other partners, even when none of them report to you. After a call with you, a CEO knows they are in good hands.
• You think like an owner. You dive into each client’s business with a genuinely consultative mindset, treat it as your own, and adapt fast when priorities change.
• You see the details. In the end this job is about details: the link on the product page, the comma in the copy, the CTA in the newsletter.
• You are curious and think AI first. You want to know how things work, and your first question is always “how do I get the agents to do this?”

Who we are

Sirion is an AI-powered e-commerce agency based in Milan. We run our clients’ e-commerce end to end: storefront, catalogue, email marketing and performance marketing. We are not a tool clients have to learn, but a team of humans and AI agents that runs their e-commerce for them. AI agents do the execution, humans own the strategy and the relationship.

We are building the company of the future: one team where humans and AI agents work side by side. The agents take on all the manual, repetitive, operational work. Humans focus on what makes the difference: decisions, strategy, brand, relationships. AI doesn’t replace your brain, it amplifies it. So every hour you spend here is pure added value.

Our beliefs

• Everything goes through AI. Every task, every deliverable, every piece of work starts with an agent. No exceptions.
• AI can do anything. From creative to strategy to manual work. If an agent can’t do something yet, we teach it.
• Maximum result, minimum effort. For every client, we look for the shortest path to the biggest impact.

What we offer

Up to €150k total package.

€70k base, plus bonuses on every client you manage: for each client you run, for each client that beats last year, and for each client that beats budget.

A seat on a founding team in Milan, and a new kind of job: managing clients and agents together.

How we hire

Four steps, all done within 3 weeks.

• Intro call (30 min). A first chat with Ciro or Stefano about you, us and the role.
• Hands-on case (max 3 hours). You manage a sample client with our AI agents: read the numbers, review what the agents produce, decide what goes live and what gets sent back. At our Milan office: nothing to install, no prior experience with our tools needed.
• Debrief (45 min). You walk us through your decisions and why. One of us plays the client’s CEO.
• Offer. We get back to you within one week of the debrief, whatever the outcome.