Door-Bell person Season 2027

Relais & Châteaux; Anacapri; Sur place; EUR 24 000 - 36 000; Plein temps

Avantages offerts par ce poste

Shared accommodation for non-residents

Long-term prospects

Résumé du poste

Relais & Châteaux in Capri seeks a Door-Bell Person to warmly welcome guests and ensure a seamless arrival and departure experience. You will work closely with Concierge and Front Office to deliver personalised service in a 5-star luxury setting.

Requirements include 2–3 years in luxury hotels, excellent Italian and good English, and impeccable presentation. Shared accommodation may be provided for non-residents, with shifts including day and night. Lively Capri location with long-term prospects.

Qualifications

• 2–3 years in luxury or 5-star hotel environments.
• Exceptional guest service mindset with a warm, discreet approach.
• Strong presentational and communication skills in a high-end setting.

Responsabilités

• Warmly greet guests upon arrival with courtesy and professionalism.
• Coordinate luggage handling and transportation with efficiency.
• Manage hotel entrance traffic during peak times to ensure smooth flow.
• Collaborate with Concierge to arrange transfers, taxis, and excursions.
• Anticipate guests' needs and provide discreet, proactive assistance.
• Maintain cleanliness and presentation of entrance areas and public spaces.
• Support Front Office and Guest Relations with operational tasks as needed.
• Uphold luxury standards and guest confidentiality at all times.

Connaissances

Interpersonal skills

Italian language

English language

Professional demeanour

Description du poste

Perched on a cliff overlooking the sea in a breathtaking location on Capri, the hotel offers one of the most stunning panoramic views in the world from every angle. Feel welcomed in the land of aesthetes and begin to discover the legendary blue of Capri!

Job Description

The Door-Bell Person represents the first warm welcome and the lasting impression our guests take with them upon departure. With elegance, discretion and professionalism, this role ensures a seamless and genuine arrival and departure experience, anticipating guests’ needs and assisting them throughout their movements within and outside the property.

As a key ambassador of the guest experience, the Door-Bell Person works closely with the Concierge and Front Office teams to deliver attentive, personalised and consistent service in line with the standards of a 5-star luxury Relais & Châteaux property.

Key Responsibilities

• Warmly welcome and greet guests upon arrival, providing immediate and attentive assistance with courtesy and professionalism.
• Coordinate and assist with luggage handling, including loading, unloading, transportation and delivery of luggage to and from guest rooms.
• Ensure the smooth and efficient management of vehicle traffic at the hotel entrance, particularly during guest arrivals and departures.
• Work closely with the Concierge team to assist with the coordination of transfers, taxis, shuttle services and excursions.
• Anticipate guests’ needs and provide discreet, proactive and personalised assistance throughout their stay.
• Ensure the cleanliness, tidiness and presentation of internal common and operational areas, including corridors, stairways, storage areas, service areas and elevators, as well as the hotel’s designated external areas.
• Maintain the impeccable appearance of the hotel entrance and surrounding outdoor areas, ensuring they remain clean, organised, welcoming and fully aligned with the property’s luxury standards.
• Support the Front Office and Guest Relations teams with operational requirements whenever necessary.
• Maintain the highest standards of professional appearance, discretion, courtesy and guest confidentiality at all times.
• Contribute to creating memorable guest experiences by embodying the values, service philosophy and standards expected of a 5-star luxury hospitality environment.

Qualifications

Requirements & Qualifications

• A minimum of 2–3 years of previous experience in a similar role within luxury or 5-star hotels.
• Excellent command of Italian and a good working knowledge of English.
• Outstanding interpersonal and communication skills, with a genuine smile and a natural passion for delivering exceptional service.
• Impeccable personal presentation and professional demeanour, in keeping with the standards of a luxury hospitality environment.
• Flexibility, a strong team-oriented attitude, and the ability to remain composed and efficient in a fast-paced environment.
• Knowledge of Capri and the local hospitality landscape will be considered a strong advantage.

Required Languages

Additional Information

• Contract starting from the 2027 season.
• Full-time availability required, with both daytime and nighttime shifts, from Monday to Sunday.
• Local talent is preferred; however, shared accommodation will be provided for non-residents.
• Long-term prospects with a successful company.
• Applicants must be legally eligible to work in Italy.