Digital & CRM Transformation Program Manager

Publicis Groupe; Lombardia; Hybrid; EUR 60,000 - 100,000; Full time

Job summary

Publicis Sapient in Italy (Lombardia) is seeking a Project Manager to join our Product and Digital Transformation practice, coordinating Digital and CRM initiatives across brands and markets. You will connect central priorities with local activation strategies, translating needs into actionable deliverables and guiding client teams through strategy to delivery.

The role emphasizes senior stakeholder engagement, practical advisory, and continuous improvement of operating models, with a hands-on,

Qualifications

• Significant experience in project management and account leadership.
• Experience coordinating initiatives across brands, markets and teams.
• Strong communication, facilitation and problem-solving skills.
• Fluent Italian and good working English.
• Experience in consulting, agency or client-facing environment.

Responsibilities

• Coordinate Digital and CRM initiatives across brands, markets and functional teams.
• Provide practical client advisory and coordinate stakeholders.
• Facilitate workshops and decision-making discussions.
• Support continuous improvement of digital operating models and tools.
• Communicate progress to senior and operational stakeholders.

Skills

Project management

Stakeholder management

CRM

Digital transformation

Marketing operations

CX

Strategy

Job description

Publicis Sapient in Italy (Lombardia) is seeking a Project Manager to join our Product and Digital Transformation practice, coordinating Digital and CRM initiatives across brands and markets. You will connect central priorities with local activation strategies, translating needs into actionable deliverables and guiding client teams through strategy to delivery.

The role emphasizes senior stakeholder engagement, practical advisory, and continuous improvement of operating models, with a hands-on,