Digital & CRM Transformation Program Lead

Publicis Sapient; Milano; On-site; EUR 40,000 - 50,000; Full time

Benefits offered by this job

Inclusive workplace

Learning and development opportunities

Competitive compensation and benefits

Work-life balance

Health benefits

Paid leave

Wellness program

Job summary

Publicis Sapient is seeking a Project Manager to join our Product and Digital Transformation practice, coordinating Digital and CRM initiatives across brands, markets and functional teams.

You will own Digital and CRM initiatives, connect business priorities with delivery, and help clients and delivery teams align around priorities and value.

Fluent Italian and good English are required; 5+ years in related roles; salary €40-50k; this is an on-site role in Italy with opportunities for growth.

Qualifications

• 5+ years of experience in project management, account leadership, product, CRM, Digital transformation, marketing operations, CX, strategy or related areas.
• Experience managing senior stakeholders and coordinating initiatives across different teams and functions.
• Ability to work autonomously, structure complex activities and drive progress.
• Strong communication, facilitation, presentation and problem‑solving skills.
• A flexible, pragmatic, client‑oriented and hands‑on approach.
• Fluent Italian and good working English.

Responsibilities

• Coordinate Digital and CRM initiatives across brands, markets and functional teams.
• Connect central and brand perspectives with local business priorities and activation strategies.
• Translate business and market needs into clear and actionable initiatives.
• Help client and delivery teams align around priorities, expected outcomes and business value.
• Build effective relationships with client stakeholders across CRM, Web, Marketing, Digital, Operations, Product and Technology.
• Provide practical advice on Digital business priorities, operating models and delivery approaches.
• Facilitate workshops, alignment sessions and decision‑making discussions.
• Communicate clearly with both senior and operational stakeholders on the client side.
• Contribute to the evolution of Digital operating models, processes and ways of working.
• Support the rollout and adoption of Digital tools and operational solutions.
• Identify opportunities to improve efficiency, consistency and collaboration.
• Promote continuous improvement across both client and internal teams.

Skills

Project management

Account leadership

CRM

Digital transformation

Marketing operations

CX

Strategy

Job description

Publicis Sapient is seeking a Project Manager to join our Product and Digital Transformation practice, coordinating Digital and CRM initiatives across brands, markets and functional teams.

You will own Digital and CRM initiatives, connect business priorities with delivery, and help clients and delivery teams align around priorities and value.

Fluent Italian and good English are required; 5+ years in related roles; salary €40-50k; this is an on-site role in Italy with opportunities for growth.