Agile Program Manager - Digital and CRM Business Enablement

Publicis Sapient; Milano; On-site; EUR 40,000 - 50,000; Full time

Benefits offered by this job

Inclusive workplace

Learning and development opportunities

Competitive compensation and benefits

Work-life balance

Health benefits

Paid leave

Wellness program

Job summary

Publicis Sapient is seeking a Project Manager to join our Product and Digital Transformation practice, coordinating Digital and CRM initiatives across brands, markets and functional teams.

You will own Digital and CRM initiatives, connect business priorities with delivery, and help clients and delivery teams align around priorities and value.

Fluent Italian and good English are required; 5+ years in related roles; salary €40-50k; this is an on-site role in Italy with opportunities for growth.

Qualifications

• 5+ years of experience in project management, account leadership, product, CRM, Digital transformation, marketing operations, CX, strategy or related areas.
• Experience managing senior stakeholders and coordinating initiatives across different teams and functions.
• Ability to work autonomously, structure complex activities and drive progress.
• Strong communication, facilitation, presentation and problem‑solving skills.
• A flexible, pragmatic, client‑oriented and hands‑on approach.
• Fluent Italian and good working English.

Responsibilities

• Coordinate Digital and CRM initiatives across brands, markets and functional teams.
• Connect central and brand perspectives with local business priorities and activation strategies.
• Translate business and market needs into clear and actionable initiatives.
• Help client and delivery teams align around priorities, expected outcomes and business value.
• Build effective relationships with client stakeholders across CRM, Web, Marketing, Digital, Operations, Product and Technology.
• Provide practical advice on Digital business priorities, operating models and delivery approaches.
• Facilitate workshops, alignment sessions and decision‑making discussions.
• Communicate clearly with both senior and operational stakeholders on the client side.
• Contribute to the evolution of Digital operating models, processes and ways of working.
• Support the rollout and adoption of Digital tools and operational solutions.
• Identify opportunities to improve efficiency, consistency and collaboration.
• Promote continuous improvement across both client and internal teams.

Skills

Project management

Account leadership

CRM

Digital transformation

Marketing operations

CX

Strategy

Job description

The opportunity

We are looking for an Project Manager to join our Product and Digital Transformation practice, supporting the coordination and evolution of Digital and CRM initiatives across brands, markets and functional teams.

Job Description

Digital and CRM Business Enablement

The opportunity

We are looking for an Project Manager to join our Product and Digital Transformation practice, supporting the coordination and evolution of Digital and CRM initiatives across brands, markets and functional teams.

The role combines client advisory, stakeholder coordination, Digital delivery and continuous improvement. You will help connect central and brand perspectives with local business priorities and activation strategies, enabling markets and teams to translate these priorities into effective Digital and CRM initiatives.

Your role

You will take ownership of Digital and CRM initiatives, providing practical advice to clients and connecting business priorities with delivery activities.

Connect business priorities and delivery

• Coordinate Digital and CRM initiatives across brands, markets and functional teams.
• Connect central and brand perspectives with local business priorities and activation strategies.
• Translate business and market needs into clear and actionable initiatives.
• Help client and delivery teams align around priorities, expected outcomes and business value.

Provide client advisory and stakeholder coordination

• Build effective relationships with client stakeholders across CRM, Web, Marketing, Digital, Operations, Product and Technology.
• Provide practical advice on Digital business priorities, operating models and delivery approaches.
• Facilitate workshops, alignment sessions and decision‑making discussions.
• Communicate clearly with both senior and operational stakeholders on the client side.

Contribute to continuous improvement

• Contribute to the evolution of Digital operating models, processes and ways of working.
• Support the rollout and adoption of Digital tools and operational solutions.
• Identify opportunities to improve efficiency, consistency and collaboration.
• Promote continuous improvement across both client and internal teams.

Requested Experience

• 5+ years of experience in project management, account leadership, product, CRM, Digital transformation, marketing operations, CX, strategy or related areas.
• Experience managing senior stakeholders and coordinating initiatives across different teams and functions.
• Ability to work autonomously, structure complex activities and drive progress.
• Strong communication, facilitation, presentation and problem‑solving skills.
• A flexible, pragmatic, client‑oriented and hands‑on approach.
• Fluent Italian and good working English.

Nice to have

• Experience working in international, multi‑market or complex organizational environments.
• Previous experience in a consulting, agency or client‑facing environment.

Additional Information

The salary range for this position is €40,000 to €50,000 (annual gross).

This reflects the range we reasonably expect to pay for this role. Individual pay within this range is determined by a combination of relevant skills, experience, and demonstrated expertise assessed during the hiring process.

• An inclusive workplace that promotes diversity and collaboration.
• Access to ongoing learning and development opportunities.
• Competitive compensation and benefits package.
• Flexibility to support work‑life balance.
• Comprehensive health benefits for you and your family.
• Generous paid leave and holidays.
• Wellness program and employee assistance.

As part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail]

Company Description

ABOUT PUBLICIS SAPIENT

Publicis Sapient is a technology company that provides enterprise AI platforms and services. With over 30 years of digital business transformation experience, we enable enterprise clients to transform how they operate and serve their customers, unlocking new value and enabling them to thrive in an AI‑driven world. Our platformsSapient Slingshot,Sapient BodhiandSapient Sustainuse AI built off this deep enterprise context to help organizations modernize their legacy tech systems, build agentic solutions, and automate their IT operations. The combination of our AI platforms and the expertise of our people enables us to deliver faster and more effective outcomes through solutions that are specific to the unique needs of our clients’ businesses, their industries and their customers. Publicis Sapient is the technology hub of Publicis Groupe, uniting 20,000 people worldwide across 28 countries. For more information, visitpublicissapient.com.