Digital Ad Account Manager – Hybrid Milan

Scibids Technology Italy S.R.L.,; Milano; Hybrid; EUR 29,000 - 47,000; Full time

Benefits offered by this job

Bonus or commission

Equity

Benefits

Job summary

DoubleVerify is seeking an experienced Account Manager in Milan to oversee a large portfolio of advertiser and agency accounts. You will own end-to-end client relationships and drive operational excellence.

This hybrid role requires 2–4+ years in account management, fluency in English and Italian, and the ability to collaborate with Sales, Implementation, Product, Engineering, and Finance to deliver client value.

Qualifications

• 2-4+ years of experience in Account Management or Customer Success
• Strong attention to detail and proactive approach
• Fluent in English and Italian at business level

Responsibilities

• Own end-to-end client relationship as primary contact
• Conduct performance analysis and deliver actionable insights
• Develop account strategies aligning client objectives with DV capabilities
• Identify upsell and cross-sell opportunities
• Manage escalations coordinating with internal teams
• Ensure deliverables meet SLAs and quality standards
• Maintain regular client contact via calls, office hours, QBRs
• Identify churn risks and escalate promptly

Skills

Account management

Client relationships

Performance analysis

Cross-sell opportunities

Tools

Microsoft Office

Google Workspace

Excel

PowerPoint

Job description

DoubleVerify is seeking an experienced Account Manager in Milan to oversee a large portfolio of advertiser and agency accounts. You will own end-to-end client relationships and drive operational excellence.

This hybrid role requires 2–4+ years in account management, fluency in English and Italian, and the ability to collaborate with Sales, Implementation, Product, Engineering, and Finance to deliver client value.