Dynamic Desktop Support Specialist | Onsite & Remote

Axiom Technologies Pty Ltd.; Piemonte; Remote; EUR 25,000 - 38,000; Full time

Job summary

Axiom Technologies Pty Ltd. is seeking a capable IT Desktop Support resource to coordinate activities from simple to complex plans and provide onsite/on-call end-user support. The role covers OS and software installation, troubleshooting, and asset management.

You will respond to requests via ticketing systems and assist with onboarding, VPN, and connectivity issues, collaborating with IT teams to ensure timely service delivery.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 1+ year of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Responsibilities

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Skills

Desktop support experience

Windows OS & Office 365

Networking basics

Communication skills

Troubleshooting

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Tools

ServiceNow

Zendesk

JIRA

Active Directory

Group Policy

SCCM

Intune

JAMF

macOS

Linux

Job description

Axiom Technologies Pty Ltd. is seeking a capable IT Desktop Support resource to coordinate activities from simple to complex plans and provide onsite/on-call end-user support. The role covers OS and software installation, troubleshooting, and asset management.

You will respond to requests via ticketing systems and assist with onboarding, VPN, and connectivity issues, collaborating with IT teams to ensure timely service delivery.