Department Manager, Retail Growth & Service

Ikea; Bardi; In loco; EUR 30.000 - 37.000; Tempo pieno

Vantaggi offerti da questo lavoro

Structured HR processes

Wellbeing offering (EAP)

Affordable canteen

Employee discount 15%

IKEA vouchers

Corporate discounts portal

Bonuses

Descrizione del lavoro

IKEA Italy in Emilia-Romagna, Bardi is seeking a Store Department Leader to drive department goals across channels and optimize commercial performance. You will lead a team, forecast demand, and ensure stock accuracy and compelling product presentation to inspire customers.

You will partner with Store Commercial Team, monitor KPIs, and seize opportunities while developing people and promoting sustainability within store operations.

Competenze

• Knowledge of Sales techniques, local market and services, Sales Steering, Sales channels, Cycles, Data Analytics and Sales KPIs, P&L
• Ability to explore potential business opportunities within local market
• Ability to understand customers’ needs and habits in order to promote an omnichannel approch
• Ability to make things happen, priorities and make decisions by championing flexibility, speed, and simplicity
• A considered decision-maker thanks to strong interpersonal skills with the ability to build trustful relationships
• Ability to organize and prioritize different tasks and processes
• Ability to monitor performance, capture learnings, and use insights to improve planning and results
• Fluency in both Italian and English is mandatory

Mansioni

• Take responsibility for your department goals in every channel and secure that action plan ensures the country priorities
• Follow up and act accordingly by using proven solutions and good examples
• Ensure the shop is in excellent shape as new and always fully and efficiently stocked and that the IKEA product range is presented in ways that inspire and satisfy customers in every touch points
• Apply actively sales steering to department’s top-selling products, prioritized products and IKEA service products in every channels, with the correct forecasting and phase-in/phase-out, to maximize sales and long-term profitability
• Be brave on commercial opportunities or threats to face a fast-changing business environment by monitoring the main KPIs, evaluating relevant input from your local market, investigating local customer needs and their feedbacks in all the channels, and analyzing stock availability
• Be an active speaking partner with your Store Commercial Team and your matrix in SO to have an effective collaboration between the store and the SO, by keeping an active eye on the competition and sharing best practices and prove solutions
• Proactively work with P&C department to have the right number of competent colleagues in the right place at the right time securing that they are fully able and available to guarantee the best customer experience to our visitors, to plan and offer a professional service with a core area approach in mind
• Ensure your team has the right growth mindset and sales attitude, the correct knowledge about the product range in your department, and the IKEA services so that they can share this with IKEA customers to exceed their overall expectations on shopping experience.
• Recruit, onboard & develop your team, its individual members, and their talent to have engaged colleague and ensure a succession planning
• Be an active player in working on sustainability initiatives with the team through ensuring sustainability priorities are reflected across store offering

Conoscenze

Sales techniques

Local market knowledge

Sales steering

Data analytics

KPIs

P&L

Multichannel sales

Italian-English

Descrizione del lavoro

IKEA Italy in Emilia-Romagna, Bardi is seeking a Store Department Leader to drive department goals across channels and optimize commercial performance. You will lead a team, forecast demand, and ensure stock accuracy and compelling product presentation to inspire customers.

You will partner with Store Commercial Team, monitor KPIs, and seize opportunities while developing people and promoting sustainability within store operations.