Department Lead - Sales & Customer Experience

Inter IKEA Systems B.V.; Roncadelle; In loco; EUR 30.000 - 37.000; Tempo pieno

Vantaggi offerti da questo lavoro

Employee discount

IKEA vouchers

Canteen canteen meal €1

Wellbeing program

Corporate discounts

Bonuses

Descrizione del lavoro

IKEA in Roncadelle, Lombardy, Italy is seeking a Store Commercial Leader to drive department goals across channels, ensure stock, forecast, and maximize sales. Permanent contract with competitive pay in a welcoming, inclusive environment.

You will recruit and develop your team, collaborate with Store Commercial Team and SO, monitor KPIs, and focus on sustainability initiatives. The final compensation will be defined by experience and scope.

Competenze

• Proven Sales experience, including people coordination responsibilities
• Knowledge of Sales techniques, local market and services, Sales Steering, Sales channels, Cycles, Data Analytics and Sales KPIs, P&L
• Ability to explore the potential business opportunities within local market
• Ability to understand customers’ needs and habits in order to promote an omnichannel approch
• Ability to make things happen, priorities and make decisions by championing flexibility, speed, and simplicity
• A considered decision-maker thanks to strong interpersonal skills with the ability to build trustful relationships
• Ability to organize and prioritize different tasks and processes
• Ability to monitor performance, capture learnings, and use insights to improve planning and results
• Fluency in both Italian and English is mandatory

Mansioni

• Take responsibility for your department goals in every channel and secure that action plan ensures the country priorities
• Follow up and act accordingly by using proven solutions and good examples
• Ensure the shop is in excellent shape as new and always fully and efficiently stocked and that the IKEA product range is presented in ways that inspire and satisfy customers in every touch points
• Apply actively sales steering to department’s top-selling products, prioritized products and IKEA service products in every channels, with the correct forecasting and phase-in/phase-out, to maximize sales and long-term profitability
• Be brave on commercial opportunities or threats to face a fast-changing business environment by monitoring the main KPIs, evaluating relevant input from your local market, investigating local customer needs and their feedbacks in all the channels, and analyzing stock availability
• Be an active speaking partner with your Store Commercial Team and your matrix in SO to have an effective collaboration between the store and the SO, by keeping an active eye on the competition and sharing best practices and prove solutions
• Proactively work with P&C department to have the right number of competent colleagues in the right place at the right time securing that they are fully able and available to guarantee the best customer experience to our visitors, to plan and offer a professional service with a core area approach in mind
• Ensure your team has the right growth mindset and sales attitude, the correct knowledge about the product range in your department, and the IKEA services so that they can share this with IKEA customers to exceed their overall expectations on shopping experience.
• Recruit, onboard & develop your team, its individual members, and their talent to have engaged colleague and ensure a succession planning
• Be an active player in working on sustainability initiatives with the team through ensuring sustainability priorities are reflected across store offering

Conoscenze

Sales experience

People coordination

Sales techniques

Omnichannel approach

Data analytics

Descrizione del lavoro

IKEA in Roncadelle, Lombardy, Italy is seeking a Store Commercial Leader to drive department goals across channels, ensure stock, forecast, and maximize sales. Permanent contract with competitive pay in a welcoming, inclusive environment.

You will recruit and develop your team, collaborate with Store Commercial Team and SO, monitor KPIs, and focus on sustainability initiatives. The final compensation will be defined by experience and scope.