DEMAND MANAGER - PROCESS IMPROVEMENT

Ticket Servicos SA; Milano; On-site; EUR 41,400 - 50,600; Full time

Benefits offered by this job

Bônus de desempenho

Smart-working (10 dias/mês)

Plano de Saúde abrangente

Ticket Restaurante

Plano de Bem-Estar

Job summary

Ticket Servicos SA, localizada em Milão, está à procura de um Demand Manager experiente. O profissional será responsável pela análise e melhoria de processos de negócios, além de atuar como ponte entre os stakeholders de negócios e tecnologia.

O candidato ideal terá forte experiência em BPMN 2.0 e gestão de demanda, contribuindo para soluções tecnológicas eficazes que melhorem as operações empresariais.

Qualifications

• Mínimo de 4 anos de experiência em Gestão de Demanda ou Análise de Negócios.
• Experiência em melhoria de processos e gestão de projetos de TI.
• Fluência em inglês, escrita e falada.

Responsibilities

• Analisar processos de negócios de ponta a ponta.
• Coletar e qualificar solicitações de negócios e oportunidades de melhoria.
• Gerenciar relacionamento com stakeholders e garantir adoção de soluções.

Skills

Análise de processos de negócios

Modelagem BPMN 2.0

Gestão de partes interessadas

Gestão de demanda

Comunicação

Education

Mestrado em Engenharia de Gestão, Economia ou Sistemas de Informação

Job description

## DEMAND MANAGER - PROCESS IMPROVEMENTCandidatar-seremote type: Híbridolocations: Italy - Milanotime type: Período integralposted on: Publicado hojetime left to apply: Data de término: 31 de julho de 2026 (Mais de 30 dias restantes para se candidatar)job requisition id: JR020331Dê um passo à frente e deixe a Edenred surpreender você.Todos os dias, fornecemos soluções inovadoras para melhorar a vida de milhões de pessoas, conectando funcionários, empresas e comerciantes em todo o mundo.Sabemos que há centenas de maneiras de você crescer. Conosco, você expandirá suas habilidades em um ambiente multicultural, desafiador e dinâmico.**Atreva-se a se juntar à Edenred e prepare-se para prosperar em uma empresa global que lhe oferecerá infinitas oportunidades.**A Edenred tem tudo a ver com meritocracia. Você vem como você é e contribui. De fato, o Grupo Edenred reconhece, recruta e desenvolve todos os talentos e singularidades.Temos o compromisso de evitar todas as formas de discriminação e de oferecer a todos os nossos candidatos oportunidades iguais, independentemente de seu gênero e expressão de gênero, deficiência, origem, crença religiosa e orientação sexual ou qualquer outro critério.**YOU WILL VIBE WITH US**We are looking for a ***Demand Manager*** with strong expertise in business process analysis and optimization, capable of understanding how business processes are supported by applications, systems, and data flows across the organization.The role will act as the primary bridge between Business and Technology stakeholders, ensuring that business needs are properly understood, translated into valuable initiatives, and delivered through effective IT solutions.A strong focus will be placed on ***process discovery, process mapping, and continuous improvement,*** identifying opportunities to simplify, standardize, automate, and enhance business operations through technology.He/she will be in charge of:**Business Process Analysis and Improvement*** Analyze end-to-end business processes and their interaction with applications, systems, integrations, and data flows;* Map and document AS-IS and TO-BE processes using BPMN 2.0, identifying inefficiencies, bottlenecks, redundancies, and opportunities for simplification, standardization, and automation;* Collaborate with business stakeholders to redesign processes and improve operational performance through technology-enabled solutions.**Demand Management and Prioritization*** Collect, assess, and qualify business requests and improvement opportunities, ensuring alignment with strategic objectives and process evolution;* Build business cases by evaluating benefits, costs, risks, and expected business impact;* Support prioritization activities, balancing business value, available capacity, and architectural constraints, while maintaining the demand backlog and roadmap.**Requirements and Solution Definition*** Translate business and process needs into clear functional and non-functional requirements;* Support solution design activities with IT teams, architects, and external partners;* Ensure requirements traceability throughout the initiative lifecycle.**Stakeholder Management and Delivery Readiness*** Act as the primary interface between Business and Technology stakeholders, facilitating alignment and decision-making;* Support scope definition, MVP identification, acceptance criteria, and UAT activities;* Ensure business readiness and adoption of delivered solutions.**Value Realization and Governance*** Define success criteria, KPIs, and expected benefits for initiatives;* Monitor benefits realization, process performance, and solution effectiveness after go-live;* Support governance activities, ensuring compliance with internal standards, policies, and risk management requirements.**WE WILL VIBE WITH YOU*****Passion for customer, respect, imagination, simplicity and entrepreneurial spirit are*** the values we look for in our people. If you recognize yourself and want to get involved in a stimulating and multinational environment, send us your application and become an ***Edenreder*** too!* Minimum 4+ years of experience in Demand Management, Business Analysis, Process Improvement, or IT Project Management within multinational organizations or consulting firms;* Strong experience in business process analysis and modeling, including BPMN 2.0, process mapping, AS-IS / TO-BE analysis, value stream mapping, and continuous improvement methodologies;* Proven ability to analyze how business processes are supported by enterprise applications, workflows, integrations, and data flows;* Solid business analysis skills, including requirements elicitation, user stories, use cases, process metrics, and requirements traceability;* Good understanding of enterprise applications and digital transformation initiatives;* Solid Project Management capabilities, preferably within Agile environments;* Excellent stakeholder management, communication, facilitation, and influencing skills;* Fluent English, both written and spoken, with experience working in international environments;* Master's degree in Management Engineering, Economics, Information Systems, or related fields.**OTHER DETAILS*** Permanent Contract* CCNL Commercio* Gross Annual Salary (RAL) starting from € 46.000, determined on the basis of objective and transparent criteria, including professional experience gained, specialized technical skills, the level of autonomy and responsibility required, and alignment with the company's compensation and job classification framework* Performance bonus in line with the company's incentive plan* Smart-working (10 days/month)* Ticket Restaurant* Welfare Plan* Comprehensive health benefits, including supplementary medical insurance, accident protection and life coverage**EQUAL OPPORTUNITIES AND HIRING PROCESS**Edenred fosters an inclusive workplace grounded in equal opportunity, with recruitment and career development processes based on fairness, transparency, and merit.Candidates are assessed without discrimination on the basis of gender, age, ethnicity, social background, nationality, sexual orientation, personal or religious beliefs, disability, or any other legally protected characteristic.Candidate-se agora e Vibre com a gente!