Demand Manager - Application Process Governance

Edenred; Italia; Presencial; EUR 41.400 - 50.600; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Performance bonus

Smart-working (10 days/month)

Ticket Restaurant®

Welfare Plan

Comprehensive health benefits

Descripción de la vacante

Edenred is seeking a Demand Manager to enhance business processes through effective analysis and optimization. In this role, you will bridge business and IT to ensure alignment with technology solutions. The ideal candidate has over 4 years of expertise in Demand Management and strong experience with BPMN 2.0.

The position offers a permanent contract, a gross annual salary starting from €46,000, smart working options, and various health benefits, among other perks.

Formación

• Minimum 4+ years of experience in Demand Management or Business Analysis.
• Strong experience in process modeling and value stream mapping.
• Solid understanding of enterprise applications and digital transformation.

Responsabilidades

• Analyze and document AS-IS and TO-BE processes.
• Collect and qualify business requests and manage demand backlog.
• Act as the primary interface between Business and Technology stakeholders.

Conocimientos

Business process analysis

Requirements elicitation

Stakeholder management

Agile project management

Fluent English

Educación

Master’s degree in Management Engineering, Economics, Information Systems

Herramientas

BPMN 2.0

Descripción del empleo

Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there are a hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.

Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.

Edenred is all about meritocracy. You come as you are, and you contribute. The Edenred Group recognizes, recruits, and develops all talents and singularities.

We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of gender or gender expression, disability, origin, religious belief, sexual orientation, or any other criteria.

Demand Manager

We are looking for a Demand Manager with strong expertise in business process analysis and optimization, capable of understanding how business processes are supported by applications, systems, and data flows across the organization.

The role will act as the primary bridge between Business and Technology stakeholders, ensuring that business needs are properly understood, translated into valuable initiatives, and delivered through effective IT solutions.

Key Responsibilities

• Business Process Analysis and Improvement: Analyze end-to-end business processes, map and document AS-IS and TO-BE processes using BPMN 2.0, identify inefficiencies, bottlenecks, redundancies, and opportunities for simplification, standardization, and automation; collaborate with business stakeholders to redesign processes and improve operational performance through technology-enabled solutions.
• Demand Management and Prioritization: Collect, assess, and qualify business requests and improvement opportunities, build business cases, support prioritization activities, balance business value with available capacity and architectural constraints, and maintain the demand backlog and roadmap.
• Requirements and Solution Definition: Translate business and process needs into clear functional and non-functional requirements, support solution design with IT teams, architects, and external partners, and ensure requirements traceability throughout the initiative lifecycle.
• Stakeholder Management and Delivery Readiness: Act as the primary interface between Business and Technology stakeholders, facilitate alignment and decision-making, support scope definition, MVP identification, acceptance criteria, and UAT activities, and ensure business readiness and adoption of delivered solutions.
• Value Realization and Governance: Define success criteria, KPIs, and expected benefits, monitor benefits realization, process performance, and solution effectiveness after go-live, and support governance activities to ensure compliance with internal standards, policies, and risk management requirements.

Qualifications and Experience

• Minimum 4+ years of experience in Demand Management, Business Analysis, Process Improvement, or IT Project Management within multinational organizations or consulting firms.
• Strong experience in business process analysis and modeling, including BPMN 2.0, process mapping, AS-IS/TO-BE analysis, value stream mapping, and continuous improvement methodologies.
• Proven ability to analyze how business processes are supported by enterprise applications, workflows, integrations, and data flows.
• Solid business analysis skills, including requirements elicitation, user stories, use cases, process metrics, and traceability.
• Good understanding of enterprise applications and digital transformation initiatives.
• Solid Project Management capabilities, preferably within Agile environments.
• Excellent stakeholder management, communication, facilitation, and influencing skills.
• Fluent English, both written and spoken, with experience working in international environments.
• Master’s degree in Management Engineering, Economics, Information Systems, or related fields.

Additional Details

• Permanent Contract
• CCNL Commercio
• Gross Annual Salary (RAL) starting from €46 000, determined on the basis of experience, specialized technical skills, autonomy, responsibility, and alignment with the company’s compensation framework.
• Performance bonus in line with the company’s incentive plan.
• Smart-working (10 days/month)
• Ticket Restaurant®
• Welfare Plan
• Comprehensive health benefits, including supplementary medical insurance, accident protection and life coverage.

Company Culture

Passion for customer, respect, imagination, simplicity and entrepreneurial spirit are the values we look for in our people. If you recognize yourself and want to get involved in a stimulating and multinational environment, join us.

Become an Edenreder and share our mission.

Equal Opportunities and Hiring Process

Edenred fosters an inclusive workplace grounded in equal opportunity, with recruitment and career development processes based on fairness, transparency, and merit. Candidates are assessed without discrimination on the basis of gender, age, ethnicity, social background, nationality, sexual orientation, personal or religious beliefs, disability, or any other legally protected characteristic.

Apply now and vibe with us!