DEMAND MANAGER - PROCESS IMPROVEMENT

Edenred Finland Oy.; Milano; In loco; EUR 41.400 - 50.600; Tempo pieno

Vantaggi offerti da questo lavoro

Performance bonus

Smart-working (10 days/month)

Ticket Restaurant

Comprehensive health benefits

Descrizione del lavoro

Edenred Finland Oy. is seeking a Demand Manager to enhance business processes and bridge business and technology teams. The ideal candidate will have substantial experience in business process analysis and solutions design.

This permanent role requires fluency in English and offers a starting salary of €46,000 along with comprehensive benefits, including smart working and health insurance.

Competenze

• Minimum 4+ years of experience in Demand Management or Business Analysis.
• Strong experience in business process modeling and continuous improvement.
• Excellent communication and influencing skills.

Mansioni

• Analyze end-to-end business processes and their interactions.
• Map and document AS-IS and TO-BE processes.
• Act as the primary interface between Business and Technology stakeholders.

Conoscenze

Business process analysis

BPMN 2.0

Stakeholder management

Agile project management

Formazione

Master's degree in Management Engineering

Economics

Information Systems

Strumenti

Process mapping tools

Collaboration software

Descrizione del lavoro

## DEMAND MANAGER - PROCESS IMPROVEMENTHaeremote type: Hybrid/Partially Remotelocations: Italy - Milanotime type: Kokopäiväinenposted on: Julkaistu tänääntime left to apply: Loppupäivämäärä: 31. heinäkuuta 2026 (Hakuaikaa jäljellä yli 30 päivää)job requisition id: JR020331Ota askel eteenpäin ja anna Edenredin yllättää sinut.Toimitamme joka päivä innovatiivisia ratkaisuja, jotka parantavat miljoonien ihmisten elämää ja yhdistävät työntekijät, yritykset ja kauppiaat ympäri maailmaa.Tiedämme, että sinulla on sata tapaa kasvaa. Meillä voit laajentaa taitojasi monikulttuurisessa, haastavassa ja dynaamisessa ympäristössä.**Uskalla liittyä Edenrediin ja valmistaudu kukoistamaan globaalissa yrityksessä, joka tarjoaa sinulle loputtomasti mahdollisuuksia.**Edenredissä on kyse meritokratiasta. Tulet sellaisena kuin olet ja annat panoksesi. Edenred-konserni tunnustaa, rekrytoi ja kehittää kaikkia kykyjä ja erityispiirteitä.Olemme sitoutuneet estämään kaikenlaisen syrjinnän ja tarjoamaan kaikille hakijoillemme yhtäläiset mahdollisuudet sukupuolesta ja sukupuolen ilmaisusta, vammaisuudesta, alkuperästä, uskonnollisesta vakaumuksesta ja seksuaalisesta suuntautumisesta tai muista kriteereistä riippumatta.**YOU WILL VIBE WITH US**We are looking for a ***Demand Manager*** with strong expertise in business process analysis and optimization, capable of understanding how business processes are supported by applications, systems, and data flows across the organization.The role will act as the primary bridge between Business and Technology stakeholders, ensuring that business needs are properly understood, translated into valuable initiatives, and delivered through effective IT solutions.A strong focus will be placed on ***process discovery, process mapping, and continuous improvement,*** identifying opportunities to simplify, standardize, automate, and enhance business operations through technology.He/she will be in charge of:**Business Process Analysis and Improvement*** Analyze end-to-end business processes and their interaction with applications, systems, integrations, and data flows;* Map and document AS-IS and TO-BE processes using BPMN 2.0, identifying inefficiencies, bottlenecks, redundancies, and opportunities for simplification, standardization, and automation;* Collaborate with business stakeholders to redesign processes and improve operational performance through technology-enabled solutions.**Demand Management and Prioritization*** Collect, assess, and qualify business requests and improvement opportunities, ensuring alignment with strategic objectives and process evolution;* Build business cases by evaluating benefits, costs, risks, and expected business impact;* Support prioritization activities, balancing business value, available capacity, and architectural constraints, while maintaining the demand backlog and roadmap.**Requirements and Solution Definition*** Translate business and process needs into clear functional and non-functional requirements;* Support solution design activities with IT teams, architects, and external partners;* Ensure requirements traceability throughout the initiative lifecycle.**Stakeholder Management and Delivery Readiness*** Act as the primary interface between Business and Technology stakeholders, facilitating alignment and decision-making;* Support scope definition, MVP identification, acceptance criteria, and UAT activities;* Ensure business readiness and adoption of delivered solutions.**Value Realization and Governance*** Define success criteria, KPIs, and expected benefits for initiatives;* Monitor benefits realization, process performance, and solution effectiveness after go-live;* Support governance activities, ensuring compliance with internal standards, policies, and risk management requirements.**WE WILL VIBE WITH YOU*****Passion for customer, respect, imagination, simplicity and entrepreneurial spirit are*** the values we look for in our people. If you recognize yourself and want to get involved in a stimulating and multinational environment, send us your application and become an ***Edenreder*** too!* Minimum 4+ years of experience in Demand Management, Business Analysis, Process Improvement, or IT Project Management within multinational organizations or consulting firms;* Strong experience in business process analysis and modeling, including BPMN 2.0, process mapping, AS-IS / TO-BE analysis, value stream mapping, and continuous improvement methodologies;* Proven ability to analyze how business processes are supported by enterprise applications, workflows, integrations, and data flows;* Solid business analysis skills, including requirements elicitation, user stories, use cases, process metrics, and requirements traceability;* Good understanding of enterprise applications and digital transformation initiatives;* Solid Project Management capabilities, preferably within Agile environments;* Excellent stakeholder management, communication, facilitation, and influencing skills;* Fluent English, both written and spoken, with experience working in international environments;* Master's degree in Management Engineering, Economics, Information Systems, or related fields.**OTHER DETAILS*** Permanent Contract* CCNL Commercio* Gross Annual Salary (RAL) starting from € 46.000, determined on the basis of objective and transparent criteria, including professional experience gained, specialized technical skills, the level of autonomy and responsibility required, and alignment with the company's compensation and job classification framework* Performance bonus in line with the company's incentive plan* Smart-working (10 days/month)* Ticket Restaurant* Welfare Plan* Comprehensive health benefits, including supplementary medical insurance, accident protection and life coverage**EQUAL OPPORTUNITIES AND HIRING PROCESS**Edenred fosters an inclusive workplace grounded in equal opportunity, with recruitment and career development processes based on fairness, transparency, and merit.Candidates are assessed without discrimination on the basis of gender, age, ethnicity, social background, nationality, sexual orientation, personal or religious beliefs, disability, or any other legally protected characteristic.