Delivery Customer Success Manager - Farmer

Experteer Italy; Milano; In loco; EUR 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

Experteer Italy is seeking a Delivery Customer Success Manager - Farmer to maintain regular contact with a portfolio of existing customers and coordinate licensing support. You will work closely with Sales Operations Specialists to identify cross-sell opportunities and ensure smooth processes.

You will collaborate with Account Managers, Finance, Back Office, and Procurement to support end-to-end activities and resolve escalations promptly, while deepening knowledge of industry trends with

Competenze

• Experience in B2B software or SaaS environments.
• Ability to identify cross-sell and upsell opportunities.
• Proficient in English and Italian with strong communication skills.

Mansioni

• Maintain regular contact with an assigned portfolio of existing customers.
• Identify cross-sell and upsell opportunities and coordinate licensing support.
• Collaborate with Account Managers, Finance, Back Office, and Procurement to support end-to-end processes.
• Drive timely resolution of escalations with customers and internal teams.
• Develop industry knowledge through training and collaboration with software publishers.
• Support sales teams to acquire, retain, and grow customer relationships.

Conoscenze

Upselling experience

Cross-selling

Licensing support

Relationship building

English and Italian proficiency

Time management

Descrizione del lavoro

Delivery Customer Success Manager - Farmer

In this role you will deliver an exceptional customer experience by maintaining regular contact with an assigned portfolio of existing customers. You will work closely with a collaborative team of Sales Operations Specialists to support needs, strengthen relationships, and ensure smooth processes across diverse clients. You will identify cross-sell and upsell opportunities and coordinate licensing support with cross-functional teams. You will drive timely resolution of escalations and deepen industry knowledge to support software publishers. This role offers the chance to influence customer outcomes at scale within a global software and cloud solutions provider.

• Demonstrate sales ability with upselling and cross-selling experience
• Analyze customer needs to define cross- and upsell plans
• Provide licensing support in collaboration with cross-functional teams
• Collaborate with Account Managers, Finance, Back Office, and Procurement to support end-to-end processes
• Drive timely resolution of escalations with customers and internal teams
• Develop knowledge of industry trends through training and collaboration with software publishers
• Experience supporting sales teams to acquire, retain, and grow customer relationships
• Strong time management and ability to handle tight deadlines
• Excellent relationship-building with clear verbal and written communication
• Independent, proactive, and adaptable to change
• Professional proficiency in English and Italian

In this role you will deliver an exceptional customer experience by maintaining regular contact with an assigned portfolio of existing custo…