Customer Support Specialist - Hardware

xFarm Technologies; Milano; Ibrido; EUR 32.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work model

Seasonal field assignments

Travel opportunities

Descrizione del lavoro

xFarm Technologies is seeking a Field & Customer Support Specialist to join the Customer Support and On Field Ops team. The role alternates between on-field installations during the high season and remote support the rest of the year, reporting to the Customer Experience Manager.

Based mainly in the field from March to October, with hybrid work otherwise. The position requires driving license, HSE certifications, experience in field service, IoT hardware familiarity, Salesforce CRM and

Competenze

• Previous experience in field service, hardware installations or construction site work.
• Technical aptitude: familiarity with IoT hardware, sensors and installation equipment.
• Knowledge of CRM systems (preferably Salesforce) for order management and activity planning.
• Good communication skills with end customers, dealers, agri-food supply chains and external suppliers.
• Native Italian, English at least B2.

Mansioni

• Carry out on-site installations and coordinate external installers during the high season.
• Coordinate with Logistics and HSE teams to check shipment status and set priorities.
• Create shipment orders and plan interventions through Salesforce.
• Create work orders for PGI service centers and coordinate with customers to ensure smooth installations.
• Monitor sensor status for customers and manage resolutions via Salesforce.
• Support customer interactions through chat and phone lines when needed.

Conoscenze

Field service experience

IoT hardware familiarity

Salesforce CRM

Strong customer communication

Native Italian

English (B2)

Strumenti

Salesforce

Descrizione del lavoro

Our mission at xFarm Technologies is to drive the digital transformation in Agriculture by improving the lives of millions of farmers, acting for the increase of environmental, economic and social sustainability of the sector. We do this by developing digital tools and consulting projects, providing a Smart Farming digital ecosystem for all the actors of the agri-food supply chain, consisting of apps, sensors, software integrations and advanced analytics tools. Today, xFarm products are already used by more than 420 thousand farms on more than five million hectares, in Europe and South America.

Now it's time to accelerate and we need you!

We are looking for a hands-on and versatile Field & Customer Support Specialist to join our Customer Support and On Field Ops team. This is a strongly operational role, split between direct field activity during the high season (hardware installations, subcontractor coordination and logistics) and full integration into the Customer Support team during the rest of the year. You will report to the Customer Experience Manager and be based mainly on the field from March to October, with direct responsibility for installations, shipment management and coordination of our external service centers (PGI).

Your Mission

High Season (March–October) — Field Operations & Logistics

• Carry out on-site installations and/or coordinate external installers during the high season;
• Interface directly with the Logistics Senior Specialist to check shipment status, support their management and set priorities;
• Create shipment orders and plan interventions through Salesforce;
• Create work orders for PGI service centers via xRM, coordinating with PGI and with the customer to ensure materials are shipped correctly and installations run smoothly;
• Carry out preliminary site inspections before scheduling, in coordination with the HSE team;
• Coordinate with the service center (PGI) and the HSE contact to kick off the documentation process for each site;
• Identify gaps in the hardware process and contribute to closing them.

All Year — Monitoring & Support

• Monitor sensor status for customers who requested it, and own the coordination of the related resolutions;
• Manage and use the CRM (Salesforce) as the reference system for all customer interactions.

Low Season (October–March) — Customer Support

Outside the season, and during the periods when not engaged in the field, the role becomes interchangeable with the Customer Support Specialist:

• Manage customer support chat and phone lines;
• Run online training sessions on the use of the xFarm platform;
• Support existing platform users, identifying upselling opportunities;
• Run functional tests on the application and report results to Product and R&D.
• Be part of a young, smart and digital environment;
• Play a hands-on role that combines field operations with customer relationships, directly impacting how farmers experience xFarm;
• Work closely with Logistics, HSE, Product and R&D teams across a fast-growing Smart Farming platform;
• Opportunities for professional development and career advancement in a dynamic, fast-growing environment.

Work Model

• March–October: mainly in the field, with high availability to travel and be reachable during the season;
• October–March: office presence required, with the possibility of smart working for at least 2 days a week.

Qualifications

• Valid driving license (B) and availability for frequent travel during the high season;
• HSE certifications for site access: general safety + high-risk specific, first aid, fire prevention, "preposto" (or willingness to obtain them);
• Previous experience in field service, hardware installations or construction site work;
• Technical aptitude: familiarity with IoT hardware, sensors and installation equipment;
• Knowledge of CRM systems (preferably Salesforce) for order management and activity planning;
• Good communication skills with end customers, dealers, agri-food supply chains and external suppliers;
• Native Italian, English at least B2.

Nice to Have

• Previous experience in agriculture, agrivoltaics or renewable energy;
• Experience in the construction sector;
• Familiarity with AI/automation tools applied to customer support (e.g. Agentforce);
• PES/PAV certification (CEI 11‑27) for work near live photovoltaic systems.

Compensation

Other Information

xFarm Technologies is a company that is committed to creating a work environment where diversity and inclusiveness are critical to the well-being and growth of all employees.

This role operates in a hybrid work model, with a seasonal balance between field presence and office/smart working as detailed above.