Cybersecurity Success Architect

Darktrace; Roma; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Four weeks holiday

Birthday off

Meal vouchers

Employee Assistance Program

Job summary

Darktrace, a global leader in AI-driven cybersecurity, seeks a Technical Success Manager to blend technical depth with customer advocacy and commercial awareness. You will partner with security and IT stakeholders to embed the platform into daily operations, reduce risk, and achieve measurable outcomes.

This hybrid role requires in-office presence in Milan at least 3 days a week or remote work from Rome, collaborating with Account Executives, Solutions Engineering, and other teams to drive

Qualifications

• 3+ years' experience in a technical, customer-facing role such as Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, Product Specialist, or similar.
• Understanding of enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
• Ability to drive adoption, retention, value realization, and customer health improvement.
• Ability to translate complex technical concepts into clear, practical guidance for customers and internal teams.
• Confident engaging with security engineers, SOC analysts, system administrators, technical leaders, and executives.
• Strong communication, presentation, stakeholder management, and cross-functional collaboration skills.
• Experience with security operations, SOC workflows, threat detection, or incident response use cases is desirable.

Responsibilities

• Build trusted relationships with customer security and IT teams, understanding their priorities, workflows, and success outcomes.
• Create practical technical success plans that help customers adopt the platform, reduce risk, and realise measurable value.
• Identify high-value use cases that make the platform part of everyday security operations.
• Use product usage, engagement, and health indicators to spot adoption gaps, underutilisation, and retention risks early.
• Guide customers through the transition from deployment to active use, accelerating Time-to-Value and reducing handover friction.
• Lead mitigation planning for technical blockers, integration challenges, operational gaps, and customer health risks.
• Bring clear technical health insights into renewal readiness, QBRs, growth discussions, and account strategy.
• Surface technical opportunities that support expansion, upsell, and cross-sell activity in partnership with the Account Executive.
• Champion the voice of technical users by ensuring product feedback, risks, and success requirements are visible internally.

Job description

Darktrace, a global leader in AI-driven cybersecurity, seeks a Technical Success Manager to blend technical depth with customer advocacy and commercial awareness. You will partner with security and IT stakeholders to embed the platform into daily operations, reduce risk, and achieve measurable outcomes.

This hybrid role requires in-office presence in Milan at least 3 days a week or remote work from Rome, collaborating with Account Executives, Solutions Engineering, and other teams to drive