Cybersecurity Success & Adoption Lead

Darktrace; Milano; Ibrido; EUR 60.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Four weeks holiday

Birthday day off

Insurance (accident/death/disability)

Meal vouchers

Employee Assistance Program

Descrizione del lavoro

Darktrace is seeking a Technical Success Manager to blend technical depth, customer advocacy, and commercial awareness. You will partner with security, IT, and technical stakeholders to turn deployment into meaningful adoption and measurable outcomes.

This hybrid role requires 3+ days per week in Milan or remote work from Rome. You will collaborate with cross-functional teams to ensure renewal readiness, retention, and expansion opportunities while guiding customers through adoption and value

Competenze

• 3+ years in a technical, customer-facing role such as CSM, TSM, TACM, or similar.
• Strong understanding of enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
• Ability to translate complex technical concepts into clear guidance for customers and internal teams.

Mansioni

• Build trusted relationships with customer security and IT teams, understanding priorities and success outcomes.
• Create practical technical success plans to drive adoption, reduce risk and realise measurable value.
• Identify high-value use cases that integrate the platform into everyday security operations.
• Use usage and health indicators to spot adoption gaps, underutilisation, and renewal risks early.
• Guide customers from deployment to active use, accelerating Time-to-Value and reducing handover friction.
• Lead mitigation planning for blockers, integration challenges, and operational gaps.
• Provide technical health insights into renewal readiness, QBRs, and growth discussions.
• Highlight opportunities that support expansion with Account Executive collaboration.
• Represent the voice of technical users to ensure product feedback is visible internally.

Conoscenze

Customer-facing

Technical communication

Stakeholder management

Cybersecurity knowledge

Networking

Cloud/SaaS

Descrizione del lavoro

Darktrace is seeking a Technical Success Manager to blend technical depth, customer advocacy, and commercial awareness. You will partner with security, IT, and technical stakeholders to turn deployment into meaningful adoption and measurable outcomes.

This hybrid role requires 3+ days per week in Milan or remote work from Rome. You will collaborate with cross-functional teams to ensure renewal readiness, retention, and expansion opportunities while guiding customers through adoption and value