Customer Success Team Lead – Hospitality & Digital

Additive; Bolzano; Ibrido; EUR 55.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

€50,000 bonus fund

Hotel discounts

Six weeks paid vacation (Italy & a

meal credit

Descrizione del lavoro

ADDITIVE, a software and digital marketing company, is seeking a Team Lead, Customer Success to drive client campaigns and lead a talented team. The role is hybrid with presence in Lana, Italy, and involves working with hotels across multiple countries.

The ideal candidate will lead with empathy, strategic thinking, and a results-driven mindset, focusing on customer satisfaction, team development, and opportunities for cross-selling in a dynamic hotel marketing environment.

Competenze

• Strong people leadership and a customer-focused mindset.
• Ability to make informed decisions and drive results.
• Excellent communication and interpersonal skills for challenging conversations.
• Strategic thinking with high analytical capability.

Mansioni

• Ensure customer satisfaction and drive the success of client campaigns.
• Foster collaboration and growing your team; provide guidance on digital marketing and tourism industry best practices.
• Analyze performance reports and communicate campaign results to clients with data-driven recommendations.
• Identify cross-selling and upselling opportunities and implement them.

Conoscenze

People leadership

Customer success

Strategic thinking

Empathy

Communication

Formazione

Bachelor's degree in relevant field

Descrizione del lavoro

ADDITIVE, a software and digital marketing company, is seeking a Team Lead, Customer Success to drive client campaigns and lead a talented team. The role is hybrid with presence in Lana, Italy, and involves working with hotels across multiple countries.

The ideal candidate will lead with empathy, strategic thinking, and a results-driven mindset, focusing on customer satisfaction, team development, and opportunities for cross-selling in a dynamic hotel marketing environment.