Strategic Customer Success Manager — Hotel Marketing

Additive; Bolzano; Hybrid; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Bonus fund for extraordinary performance

Comprehensive health insurance

Flexible working hours

Paid vacation

Meal credits for local restaurants

Discounts on hotel stays

Company events and outings

Job summary

Additive is seeking a Customer Success Manager to join their team in Lana, South Tyrol. Your role will focus on ensuring the success of hotel clients through innovative marketing strategies and proactive engagement.

You will analyze customer needs, identify improvement areas, and oversee effective marketing campaigns. Candidates should have strong analytical skills, excellent communication abilities in German and English, and a knowledge of online marketing.

Join a dynamic team that values flexibility, offers excellent benefits, and prioritizes work-life balance.

Qualifications

• Strong analytical skills and entrepreneurial spirit.
• Excellent communication skills with a focus on customer satisfaction.
• Fluency in English and German; Italian is a plus.
• A good grasp of online marketing trends and tourism.

Responsibilities

• Oversee marketing campaigns to ensure customer success.
• Identify areas for improvement in marketing products.
• Engage in cross-selling and up-selling processes.

Skills

Analytical skills

Entrepreneurial spirit

Customer focus

Communication

English proficiency

German proficiency

Italian proficiency

Online marketing knowledge

Job description

Additive is seeking a Customer Success Manager to join their team in Lana, South Tyrol. Your role will focus on ensuring the success of hotel clients through innovative marketing strategies and proactive engagement.

You will analyze customer needs, identify improvement areas, and oversee effective marketing campaigns. Candidates should have strong analytical skills, excellent communication abilities in German and English, and a knowledge of online marketing.

Join a dynamic team that values flexibility, offers excellent benefits, and prioritizes work-life balance.