Customer Service Coordinator

Smiths Interconnect; Genova; On-site; EUR 27,000 - 33,000; Full time

Job summary

Smiths Interconnect is seeking a Customer Service Coordinator to support the sales channel, review purchase orders, handle quotations, and manage backlog and returns across departments. You will communicate with customers via phone, email, and written updates to ensure a reliable, responsive experience and support revenue objectives.

You will collaborate with sales, operations, quality and shipping teams to translate customer needs into actions that ensure on-time delivery and informed customers

Qualifications

• 3-5 years customer service or insides sales experience
• Knowledge of interconnection products and solutions
• High school diploma is required; bachelor’s degree preferred
• Strong Microsoft Office skills (Word, Excel, PowerPoint, Outlook)
• Knowledge of Glovia and Salesforce preferred
• Excellent time management, organizational, verbal and interpersonal skills
• Self-starter with multi-tasking abilities
• Flexible work schedule
• Customer satisfaction focus and strong relationship-building skills
• Fluent English (French) language

Responsibilities

• Build productive, professional relationships with customers and internal stakeholders across departments
• Issue customer quotations and process purchase orders through review cycles
• Maintain up-to-date order backlog and provide proactive updates
• Coordinate with operations, quality, shipping and sales to meet on-time delivery goals
• Produce daily open-order and shipment reports for customers
• Support revenue objectives through effective sales support
• Collaborate across departments to improve processes
• Arrange internal and customer conference calls including engineering and management
• Follow EHS programmes and company policies

Skills

Customer service experience

Interconnection products

MS Office

Salesforce

Glovia

Time management

Multitasking

Communication

French language

Education

High School Diploma

Bachelor's degree preferred

Tools

Glovia

Salesforce

Job description

Your Job

We are looking for a Customer Service Coordinator to support the sales channel within the Smiths Business Unit and help deliver a responsive, reliable customer experience. CSR will support the Accounts with purchase orders review, quotations, backlog updates and return goods authorisations, while working across departments to ensure customer requests and requirements are clearly communicated and addressed. Through proactive telephone, written and email communication, CSR will build lasting customer relationships and support customer satisfaction and business revenue objectives

Our Team

CSR will work within the Smiths Business Units, collaborating closely with sales, operations, quality and shipping teams. Together, CSR will translate customer needs into coordinated action, support on-time delivery and keep customers informed throughout the order and returns process

What You Will Do

• Build productive, professional relationships with customers and internal stakeholders, representing the company professionally and maintaining the voice of the customer across departments.
• Support the Company by issuing customer quotations, processing customer purchase orders through the contract review cycle and keeping the order backlog up to date.
• Help achieve departmental on-time delivery goals through close coordination with operations, quality, shipping and sales.
• Provide clear, proactive updates on open orders, shipments and potential delays, using reporting tools to update scheduled dates and inform customers, except for key accounts defined (see SalesHierarchy_Connectors file.)
• Produce daily open-order and shipment reports, together with other reports as required, to keep customers informed.
• Support monthly, quarterly and annual revenue objectives through effective sales support and customer service.
• Collaborate across departments to keep processes current and efficient, elevate outstanding issues through the Smiths Business Unit process and refer technical assistance requests to the appropriate department or sister company.
• Arrange and participate in internal and customer conference calls, involving engineering and senior management as needed to address customer requirements.
• Follow departmental processes, procedures and policies; participate in all required Smiths Connectors environmental, health and safety (EHS) programmes and training; and undertake other work-related duties as assigned.

Who You Are (Basic Qualifications)

• 3-5 years customer service, insides sales or related experience, in the Connector Industry preferred
• Knowledge of interconnection products and solutions
• Bachelor’s degree preferred, although not required. High school degree is required
• Strong computer skills - Microsoft Office Skills (Word, Excel, PowerPoint, Outlook)
• Knowledge in Glovia and Salesforce, preferred
• Excellent Time Management, Organizational, Verbal Communication and Interpersonal Skills
• Self-starter with multi-tasking skills
• Flexible work schedule
• Customer satisfaction focused and strong relationship building skills
• High energy, drive, and sense of responsibility
• Fluent English (French) language

Salary

Starting from 30.000 Euro annual gross salary

What Will Put You Ahead

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.