Senior Customer Service Specialist & Team Coordinator

adapa Group; Emilia-Romagna; In loco; EUR 35.000 - 40.000; Tempo pieno

Descrizione del lavoro

adapa is seeking a Customer Service Team Coordinator in Emilia-Romagna to manage a dedicated customer portfolio and coordinate the daily operations of the team, ensuring top-tier service and efficient order processing.

You will oversee end-to-end order cycles in the ERP, verify information, provide timely status updates, and collaborate with Sales, Finance, Production Planning, Operations and Logistics to optimise performance and customer satisfaction.

Competenze

• High school diploma or degree in Economics, Business, Languages or related field.
• 3–5 years of experience in Customer Service, Order Management or Sales Administration.
• Solid knowledge of end-to-end order management processes and ERP systems.
• Experience in manufacturing, industrial or international organisations preferred.
• Proficient with Microsoft Office, especially Excel and PowerPoint.

Mansioni

• Manage end-to-end customer order cycle from entry in ERP to delivery.
• Verify commercial, administrative and logistics information; handle amendments or exceptions.
• Provide customers with updates on order status, availability and delivery lead times.
• Handle enquiries, complaints and escalations; coordinate with relevant departments.
• Collaborate with Sales, Finance, Production Planning, Operations and Logistics.
• Coordinate daily team activities, workloads, priorities and service coverage.
• Support team with complex issues, urgent requests and escalations.
• Monitor Customer Service KPIs, deadlines and service levels.
• Identify improvement opportunities and contribute to cross-functional projects.
• Support onboarding, coaching and training within the team.

Conoscenze

Customer service

Order management

ERP systems

MS Excel

PowerPoint

English (B2+)

Team coordination

Cross-functional collaboration

Formazione

High school diploma or degree in Economics, Business, Languages or related field

Strumenti

ERP systems

Descrizione del lavoro

At adapa, we are shaping the future of sustainable packaging across Europe. We are an international, diverse and fast-moving organisation, combining strong industrial expertise with an ambitious transformation journey.

Reporting to the Group Customer Service Manager, the Customer Service Team Coordinator will manage a dedicated customer portfolio while coordinating the team’s daily operational activities, ensuring excellent service and efficient order management.

Key Responsibilities

• Manage the end-to-end customer order cycle, from order entry in the ERP system through delivery.
• Verify commercial, administrative and logistics information and handle order amendments or exceptions.
• Provide customers with timely updates on order status, product availability and delivery lead times.
• Manage enquiries, complaints and escalations, coordinating with the relevant departments.
• Collaborate with Sales, Finance, Production Planning, Operations and Logistics.
• Coordinate daily team activities, workloads, priorities and service coverage.
• Support team members with complex issues, urgent requests and operational escalations.
• Monitor Customer Service KPIs, deadlines and service levels.
• Identify improvement opportunities and contribute to cross-functional optimisation projects.
• Support onboarding, coaching and operational training within the team.

Who we’re looking for...

• High school diploma or degree in Economics, Business, Languages or a related field.
• 3 to 5 years of experience in Customer Service, Order Management or Sales Administration.
• Solid knowledge of end-to-end order management processes and ERP systems.
• Previous coordination experience is an advantage.
• Experience in manufacturing, industrial or international organisations is preferred.
• Good command of Microsoft Office, particularly Excel and PowerPoint.
• English level B2 or above. Additional languages are an advantage.
• Strong customer orientation, organisational skills and attention to detail.
• Proactive, collaborative and able to manage priorities effectively in a fast-paced environment.

On-site

salary range: 35.000 - 40.000

Join us and contribute to delivering service excellence within an international and evolving organisation.