Customer Service & Supply Planning Specialist

MAHLE; Trento; Hybrid; EUR 35,000 - 45,000; Full time

Job summary

MAHLE in Trento, IT is seeking a Customer Service & Supply Planning Specialist to coordinate orders, optimize delivery performance, and align production plans with customer priorities.

You will verify terms, communicate lead times, manage inquiries, and support resolution of delays or shortages while updating SAP data and collaborating with production and warehouses to meet promised dates.

Qualifications

• Good knowledge of Excel.
• Proficiency in English.
• Excellent command of Italian.
• Priority management.
• Good communication and interpersonal skills.
• Preferred: Knowledge of ERP/MRP systems, preferably SAP.

Responsibilities

• Manage customer orders by verifying commercial terms, minimum quantities, and delivery times.
• Promptly communicate lead times to customers and ensure on-time delivery of orders.
• Manage customer requests and inquiries, ensuring timely and accurate communication.
• Support the resolution of critical issues related to delays, material shortages, or changes to the production plan.
• Verify the feasibility of MRP plans and contribute to the planning of production activities.
• Ensure alignment between customer priorities, production capacity, and material availability.
• Monitor deliveries and collaborate with Production and Warehouse to ensure compliance with agreed-upon dates.
• Monitor and evaluate supplier performance.
• Help maintain inventory levels in line with company guidelines.
• Update and verify data in the company’s management system (SAP).
• Manage reporting

Skills

Excel

English

Italian

Priority management

Communication

Interpersonal skills

Tools

SAP

ERP/MRP systems

Job description

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Customer Service & Supply Planning Specialist

Together, we move the world—we’ve been doing it for over 100 years. At MAHLE, as a leading international development partner and systems supplier to the automotive industry, we pursue the objective of making mobility more efficient, more environmentally friendly, more convenient, and more economical. As part of our dual strategy, we are working both on the intelligent combustion engine for the use of hydrogen and other nonfossil fuels and on technologies for fuel cells and e-mobility.

MAHLE generated sales of €11.3 billion in 2025. Employing just under 65,000 people at 127 production locations and 11 technology centers, the company is represented in 28 countries. (as at: 12/31/2025). Join our MAHLE team! #weshapefuturemobility

Your Contribution:

• Manage customer orders by verifying commercial terms, minimum quantities, and delivery times.


• Promptly communicate lead times to customers and ensure on-time delivery of orders.


• Manage customer requests and inquiries, ensuring timely and accurate communication.


• Support the resolution of critical issues related to delays, material shortages, or changes to the production plan.


• Verify the feasibility of MRP plans and contribute to the planning of production activities.


• Ensure alignment between customer priorities, production capacity, and material availability.


• Monitor deliveries and collaborate with Production and Warehouse to ensure compliance with agreed-upon dates.


• Monitor and evaluate supplier performance.


• Help maintain inventory levels in line with company guidelines.


• Update and verify data in the company’s management system (SAP).


• Manage reporting

Your Qualifications and Experience:

• Good knowledge of Excel


• Proficiency in English


• Excellent command of Italian


• Priority management


• Good communication and interpersonal skills


• Preferred Skills: Knowledge of ERP/MRP systems, preferably SAP

Do you have any questions?
[e-mail]

Facts about the job

Entry level: Experienced hires

Part- / Full-time: Full Time

Functional area: Logistics

Department: BU1 Powertrain and Charging

Location: Trento, IT

Your future at MAHLE

As a team player and someone who thinks ahead, you can deploy all your skills with us. In cooperation with colleagues from different countries and areas, you contribute in designing the mobility of the future. When selecting MAHLE, you choose trend-setting technologies and strategies. Are you interested in working with us and developing efficient and environmentally-friendly solutions, optimising existing products, and turning innovative ideas into reality? Then MAHLE is the right address for you.