Sales Operations Team Lead

MAHLE; Parma; On-site; EUR 65,000 - 90,000; Full time

Job summary

MAHLE Aftermarket in Parma, IT is seeking a Team Lead Sales Operations to lead the local team and drive the SAP/MORE rollout. You will shape digital sales processes and support a business serving around 450 distributors across EMEA and selected global markets.

You will coach and develop the team, improve order-to-cash processes, ensure data quality, and provide reliable reporting, forecasting and analyses. The role requires strong leadership, ERP/CRM experience, and fluency in Italian and

Qualifications

• Degree in Business Administration, Sales, Economics or related field.
• Several years of experience in Sales Operations, Customer Service, Order Management or a comparable commercial function.
• Proven experience in leading, coaching and developing a team.
• Good understanding of sales processes, including order management, pricing, forecasting and reporting.
• Experience with ERP and sales-related systems; knowledge of SAP and CRM solutions is a strong advantage.
• Strong analytical and problem solving skills, with a structured, hands-on approach and good communication skills.
• Very good Italian and English skills are required; knowledge of an additional language is an advantage.

Responsibilities

• Lead, manage and develop the local Sales Operations team, coaching team members and supporting them through ongoing changes.
• Ensure efficient execution and continuous improvement of sales processes, from customer order processing through order handover.
• Drive the implementation and optimization of digital sales operations, including SAP/MORE and relevant sales tools, reducing manual activities and improving efficiency.
• Support sales planning and performance through reliable reporting, forecasting, analyses and accurate sales data.
• Ensure effective use of sales systems and tools, with a strong focus on data quality, pricing processes and consistent application of global standards.
• Act as an escalation point for operational, process and system-related topics and ensure effective cooperation with relevant internal stakeholders.

Skills

Team leadership

Sales operations

Analytical mindset

Communication skills

Change management

Education

Degree in Business Administration, Sales, Economics or related field

Tools

SAP

CRM systems

ERP systems

Job description

Together, we move the world—we’ve been doing it for over 100 years. At MAHLE, as a leading international development partner and systems supplier to the automotive industry, we pursue the objective of making mobility more efficient, more environmentally friendly, more convenient, and more economical. As part of our dual strategy, we are working both on the intelligent combustion engine for the use of hydrogen and other nonfossil fuels and on technologies for fuel cells and e-mobility. MAHLE generated sales of €11.3 billion in 2025. Employing just under 65,000 people at 127 production locations and 11 technology centers, the company is represented in 28 countries. (as at: 12/31/2025). Join our MAHLE team! #weshapefuturemobility

Your Contribution

As Team Lead Sales Operations, you will lead the local team in Parma and play a key role in the global SAP/MORE rollout. This is a great opportunity to shape new digital sales processes, drive operational improvements and support a business serving around 450 distributors across EMEA and selected global markets.

• Lead, manage and develop the local Sales Operations team, ensuring effective day-to-day operations, coaching team members and supporting them through ongoing changes.
• Ensure efficient execution and continuous improvement of sales processes, from customer order processing through order handover.
• Drive the implementation and optimization of digital sales operations, including SAP/MORE and relevant sales tools, reducing manual activities and improving efficiency.
• Support sales planning and performance through reliable reporting, forecasting, analyses and accurate sales data.
• Ensure effective use of sales systems and tools, with a strong focus on data quality, pricing processes and consistent application of global standards.
• Act as an escalation point for operational, process and system-related topics and ensure effective cooperation with relevant internal stakeholders.

Your Experience & Qualifications

• Degree in Business Administration, Sales, Economics or a related field, or comparable professional experience.
• Several years of experience in Sales Operations, Customer Service, Order Management or a comparable commercial function, preferably in an international environment.
• Proven experience in leading, coaching and developing a team.
• Good understanding of sales processes, including order management, pricing, forecasting and reporting.
• Experience in project and change management, ideally related to system implementation, transformation or digitalization projects.
• Experience with ERP and sales-related systems; knowledge of SAP and CRM solutions is a strong advantage.
• Strong analytical and problem‑solving skills, combined with a structured, hands‑on approach and good communication skills.
• Very good Italian and English skills are required; knowledge of an additional language is an advantage.

We will provide a collaborative environment working on exciting assignments, along with personal& careerdevelopment opportunities.

After inviting you to the recruitment process, the next step will typically be a screening call followed by video or personal interview(s).

#TeamMAHLE is diverse- and we see that as a great advantage! We welcome applications with diverse experiences, backgrounds, and identities.

Do you have any questions? [e-mail]

Facts about the job

Entry level: Experienced hires

Part- / Full-time: Full Time

Functional area: Outbound Logistics

Department: BU3 Lifecycle and Mobility

Location: Parma, IT

Company: MAHLE Aftermarket (IT)

Your future at MAHLE

As a team player and someone who thinks ahead, you can deploy all your skills with us. In cooperation with colleagues from different countries and areas, you contribute in designing the mobility of the future. When selecting MAHLE, you choose trend-setting technologies and strategies. Are you interested in working with us and developing efficient and environmentally-friendly solutions, optimising existing products, and turning innovative ideas into reality? Then MAHLE is the right address for you.