Strategic Production Planner & Customer Service Specialist

MAHLE; Trento; On-site; EUR 42,000 - 56,000; Full time

Job summary

MAHLE is seeking a Production Planner and Customer Service Specialist in Trento to plan and schedule production, manage material availability, and coordinate supplier orders. The role requires strong Excel skills and experience with ERP/MRP systems, preferably SAP, plus fluency in English and Italian.

You will handle customer orders, lead times, and reporting, while maintaining stock levels and ensuring timely delivery. This is a full-time on-site position within BU1 Powertrain and Charging.

Qualifications

• Bachelor's degree in a technical field or equivalent qualification.
• Experience in production planning, customer service, supply chain, or a similar manufacturing environment.
• Good knowledge of Excel and familiarity with ERP/MRP systems, preferably SAP.
• Fluent English and Italian language skills.
• Strong organizational, prioritization, communication, and interpersonal skills.

Responsibilities

• Process and analyze customer orders, including pricing, minimum order quantities, and delivery requirements.
• Plan and schedule production activities while monitoring progress to ensure timely delivery.
• Verify material availability, coordinate supplier orders, and monitor supplier performance.
• Maintain accurate planning and stock levels in line with company guidelines and ERP/SAP data.
• Manage customer communication regarding lead times, order follow-up, and reporting activities.

Skills

Production planning

Customer service

Supply chain

Organizational skills

Interpersonal skills

Education

Bachelor's degree in a technical field

Tools

Excel

SAP

Job description

MAHLE is seeking a Production Planner and Customer Service Specialist in Trento to plan and schedule production, manage material availability, and coordinate supplier orders. The role requires strong Excel skills and experience with ERP/MRP systems, preferably SAP, plus fluency in English and Italian.

You will handle customer orders, lead times, and reporting, while maintaining stock levels and ensuring timely delivery. This is a full-time on-site position within BU1 Powertrain and Charging.