Sales Operations Team Lead

MAHLE; Emilia-Romagna; On-site; EUR 42,000 - 45,000; Full time

Job summary

MAHLE is seeking a Team Lead Sales Operations in Parma to lead the local team and drive a global SAP/MORE rollout, shaping new digital sales processes for around 450 distributors across EMEA and selected global markets.

You will manage, coach and develop the Sales Operations team, optimize order management, pricing, forecasting and reporting, and ensure data quality and system effectiveness with SAP/CRM tools.

Qualifications

• Degree in Business Administration, Sales, Economics or a related field, or comparable professional experience.
• Several years of experience in Sales Operations, Customer Service, Order Management or a comparable function.
• Proven experience in leading, coaching and developing a team.
• Good understanding of sales processes including order management, pricing, forecasting and reporting.
• Experience with ERP and sales-related systems; SAP and CRM knowledge is a strong advantage.
• Very good Italian and English skills; knowledge of an additional language is an advantage.

Responsibilities

• Lead, manage and develop the local Sales Operations team, ensuring effective day-to-day operations.
• Ensure efficient execution and continuous improvement of sales processes from order processing to handover.
• Drive the implementation and optimization of digital sales operations, including SAP/MORE and sales tools.
• Support sales planning and performance through reliable reporting, forecasting and analyses.
• Ensure effective use of sales systems with a focus on data quality and pricing processes.
• Act as escalation point for operational, process and system topics with internal stakeholders.

Skills

Team leadership

Sales operations

ERP systems

SAP

CRM solutions

Data analysis

Communication

Italian & English

Education

Degree in Business Administration, Sales, Economics or related field

Tools

SAP

CRM systems

ERP systems

Job description

Your Contribution

As Team Lead Sales Operations, you will lead the local team in Parma and play a key role in the global SAP/MORE rollout. This is a great opportunity to shape new digital sales processes, drive operational improvements and support a business serving around 450 distributors across EMEA and selected global markets.

• Lead, manage and develop the local Sales Operations team, ensuring effective day‑to‑day operations, coaching team members and supporting them through ongoing changes.
• Ensure efficient execution and continuous improvement of sales processes, from customer order processing through order handover.
• Drive the implementation and optimization of digital sales operations, including SAP/MORE and relevant sales tools, reducing manual activities and improving efficiency.
• Support sales planning and performance through reliable reporting, forecasting, analyses and accurate sales data.
• Ensure effective use of sales systems and tools, with a strong focus on data quality, pricing processes and consistent application of global standards.
• Act as an escalation point for operational, process and system‑related topics and ensure effective cooperation with relevant internal stakeholders.

Your Experience & Qualifications

• Degree in Business Administration, Sales, Economics or a related field, or comparable professional experience.
• Several years of experience in Sales Operations, Customer Service, Order Management or a comparable commercial function, preferably in an international environment.
• Proven experience in leading, coaching and developing a team.
• Good understanding of sales processes, including order management, pricing, forecasting and reporting.
• Experience in project and change management, ideally related to system implementation, transformation or digitalization projects.
• Experience with ERP and sales‑related systems; knowledge of SAP and CRM solutions is a strong advantage.
• Strong analytical and problem‑solving skills, combined with a structured, hands‑on approach and good communication skills.
• Very good Italian and English skills are required; knowledge of an additional language is an advantage.

Our Offering

We will provide a collaborative environment working on exciting assignments, along with personal& careerdevelopment opportunities.

After inviting you to the recruitment process, the next step will typically be a screening call followed by video or personal interview(s).

For more information about MAHLE and what a career with us looks like for you,

#TeamMAHLE

is diverse– and we see that as a great advantage! We welcome applications with diverse experiences, backgrounds, and identities.

Salary: EUR 42 000 - 45 000 I Department: Logistica OUTBOUND MESXC

Do you have any questions?

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