Production Planner and Customer Service Specialist

MAHLE; Trento; On-site; EUR 42,000 - 56,000; Full time

Job summary

MAHLE is seeking a Production Planner and Customer Service Specialist in Trento to plan and schedule production, manage material availability, and coordinate supplier orders. The role requires strong Excel skills and experience with ERP/MRP systems, preferably SAP, plus fluency in English and Italian.

You will handle customer orders, lead times, and reporting, while maintaining stock levels and ensuring timely delivery. This is a full-time on-site position within BU1 Powertrain and Charging.

Qualifications

• Bachelor's degree in a technical field or equivalent qualification.
• Experience in production planning, customer service, supply chain, or a similar manufacturing environment.
• Good knowledge of Excel and familiarity with ERP/MRP systems, preferably SAP.
• Fluent English and Italian language skills.
• Strong organizational, prioritization, communication, and interpersonal skills.

Responsibilities

• Process and analyze customer orders, including pricing, minimum order quantities, and delivery requirements.
• Plan and schedule production activities while monitoring progress to ensure timely delivery.
• Verify material availability, coordinate supplier orders, and monitor supplier performance.
• Maintain accurate planning and stock levels in line with company guidelines and ERP/SAP data.
• Manage customer communication regarding lead times, order follow-up, and reporting activities.

Skills

Production planning

Customer service

Supply chain

Organizational skills

Interpersonal skills

Education

Bachelor's degree in a technical field

Tools

Excel

SAP

Job description

Together, we move the world-we've been doing it for over 100 years. At MAHLE, as a leading international development partner and systems supplier to the automotive industry, we pursue the objective of making mobility more efficient, more environmentally friendly, more convenient, and more economical. As part of our dual strategy, we are working both on the intelligent combustion engine for the use of hydrogen and other nonfossil fuels and on technologies for fuel cells and e-mobility.

MAHLE generated sales of €11.3 billion in 2025. Employing just under 65,000 people at 127 production locations and 11 technology centers, the company is represented in 28 countries. (as at: 12/31/2025). Join our MAHLE team! #weshapefuturemobility

Production Planner and Customer Service Specialist

Your Contribution

• Process and analyze customer orders, including pricing, minimum order quantities, and delivery requirements.
• Plan and schedule production activities while monitoring progress to ensure timely delivery.
• Verify material availability, coordinate supplier orders, and monitor supplier performance.
• Maintain accurate planning and stock levels in line with company guidelines and ERP/SAP data.
• Manage customer communication regarding lead times, order follow-up, and reporting activities.

Your Experience & Qualifications

• Bachelor's degree in a technical field or equivalent qualification.
• Experience in production planning, customer service, supply chain, or a similar manufacturing environment.
• Good knowledge of Excel and familiarity with ERP/MRP systems, preferably SAP.
• Fluent English and Italian language skills.
• Strong organizational, prioritization, communication, and interpersonal skills.

Do you have any questions?

[e-mail]

Facts about the job

Entry level: Experienced hires

Part- / Full-time: Full Time

Functional area: Logistics

Department: BU1 Powertrain and Charging

Location: Trento, IT

Your future at MAHLE

As a team player and someone who thinks ahead, you can deploy all your skills with us. In cooperation with colleagues from different countries and areas, you contribute in designing the mobility of the future. When selecting MAHLE, you choose trend-setting technologies and strategies. Are you interested in working with us and developing efficient and environmentally-friendly solutions, optimising existing products, and turning innovative ideas into reality? Then MAHLE is the right address for you.