Customer Service Specialist Internship

MSX International; Roma; Hybrid; EUR 8,900 - 12,000; Part time

Job summary

MSX International in Rome is seeking a proactive Customer Experience Specialist fluent in English, French and Spanish to handle inquiries by phone and email, and to support customers in the automotive sector.

The role offers an internship (tirocinio) with 40 hours per week, a hybrid work pattern (3 days in the office, 2 days at home), and a monthly stipend of 800–1,100 EUR.

Qualifications

• Automotive industry interest and teamwork orientation.
• Initiative to achieve results.
• Excellent communication and problem-solving mindset.

Responsibilities

• Answering customer inquiries via ticket system or phone calls.
• Ensuring customer satisfaction and managing follow-ups.
• Applying procedures in compliance with company standards and policies.

Skills

Multilingual English French Spanish

Problem solving

Communication

Scheduling

Tools

MS Office

Job description

• Compensation: EUR 800 - EUR 1,100 - monthly

Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
With our global teams,industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

MSX is looking for a proactive and enthusiasticCustomer Experience Specialist (French AND Spanish Speaking)to join our team in Rome.

As part of our team, you will manage customer inquiries, make and answer calls and communicate via e-mails. Your key tasks will be:

• Answering customers inquires via ticket system or phone calls;
• Ensuring customer satisfaction and manage follow-ups;
• Applying the procedures in compliance with the company's standards and policies.

Qualifications

We would love to welcome a new colleague passionate about the automotive field, oriented to teamwork and taking the good dose of initiative to achieve results.

The ideal candidate has:

• Computer literacy, especially MS Office;
• Fluent level ofEnglish, French and Spanish;
• Previous experience in contact with customers is a plus;
• Great problem-solving and communication skills;
• Experience of planning complex schedules of activities.

If you can demonstrate that you are customer focused and have the ability to communicate effectively, we would like to hear from you!

Additional Information

What’s in it for you?

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people to grow in an international environment and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.

Working pattern:

• Internship (tirocinio), 40 hours per week
• Monday – Friday, 9 am to 6 pm
• Rome - hybrid (3 days in the office, 2 days home office)

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.