Customer Service Specialist (French AND Spanish Speaking) - Internship

MSX International; Roma; Hybride; EUR 8 900 - 12 000; Temps partiel

Résumé du poste

MSX International in Rome is seeking a proactive Customer Experience Specialist who speaks French and Spanish to join our team as an intern. You will manage customer inquiries, make and answer calls, and communicate via email, following company policies.

You will work 40 hours per week, Monday–Friday, 9am–6pm, in a hybrid Rome setup (3 days in the office, 2 days at home). This role offers an opportunity to grow in the automotive field in an international environment.

Qualifications

• Fluent level of English, French and Spanish (written and spoken).
• Experience in customer contact is a plus.
• Excellent problem-solving and communication skills.
• Experience planning complex schedules of activities.

Responsabilités

• Answering customers inquires via ticket system or phone calls.
• Ensuring customer satisfaction and manage follow-ups.
• Applying procedures in compliance with company standards and policies.

Connaissances

English fluency

French fluency

Spanish fluency

Customer service

Scheduling

Outils

MS Office

Description du poste

• Intern
• Workplace Type: MSXI Office
• Compensation: EUR 800 - EUR 1100 - monthly

Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
With our global teams,industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

MSX is looking for a proactive and enthusiastic Customer Experience Specialist (French AND Spanish Speaking)to join our team in Rome.

As part of our team, you will manage customer inquiries, make and answer calls and communicate via e-mails. Your key tasks will be:

• Answering customers inquires via ticket system or phone calls;
• Ensuring customer satisfaction and manage follow-ups;
• Applying the procedures in compliance with the company's standards and policies.

Qualifications

We would love to welcome a new colleague passionate about the automotive field, oriented to teamwork and taking the good dose of initiative to achieve results.

The ideal candidate has:

• Computer literacy, especially MS Office;
• Fluent level ofEnglish, French and Spanish;
• Previous experience in contact with customers is a plus;
• Great problem-solving and communication skills;
• Experience of planning complex schedules of activities.

If you can demonstrate that you are customer focused and have the ability to communicate effectively, we would like to hear from you!

Additional Information

What’s in it for you?

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people to grow in an international environment and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.

Working pattern:

• Internship (tirocinio), 40 hours per week
• Monday – Friday, 9 am to 6 pm
• Rome - hybrid (3 days in the office, 2 days home office)

About MSX:

With over 6500 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Parts, Accessories & Service Performance
• Actionable Insights
• Repair Optimisation and Sales Compliance
• Learning Solutions
• Distribution and Sales Performance

The MSX Purpose

To empower Movers and Makers to thrive in our ever-changing world.

The MSX Mission

To harness our expertise in mobility, the creativity of our global teams,

and the power of technology, to craft tailored and innovative solutions.

The MSX Vision

To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.