Bilingual Customer Experience Specialist (French & Spanish) – Rome Internship

MSX International; Roma; Hybrid; EUR 8,900 - 12,000; Part time

Job summary

MSX International in Rome is seeking a proactive Customer Experience Specialist who speaks French and Spanish to join our team as an intern. You will manage customer inquiries, make and answer calls, and communicate via email, following company policies.

You will work 40 hours per week, Monday–Friday, 9am–6pm, in a hybrid Rome setup (3 days in the office, 2 days at home). This role offers an opportunity to grow in the automotive field in an international environment.

Qualifications

• Fluent level of English, French and Spanish (written and spoken).
• Experience in customer contact is a plus.
• Excellent problem-solving and communication skills.
• Experience planning complex schedules of activities.

Responsibilities

• Answering customers inquires via ticket system or phone calls.
• Ensuring customer satisfaction and manage follow-ups.
• Applying procedures in compliance with company standards and policies.

Skills

English fluency

French fluency

Spanish fluency

Customer service

Scheduling

Tools

MS Office

Job description

MSX International in Rome is seeking a proactive Customer Experience Specialist who speaks French and Spanish to join our team as an intern. You will manage customer inquiries, make and answer calls, and communicate via email, following company policies.

You will work 40 hours per week, Monday–Friday, 9am–6pm, in a hybrid Rome setup (3 days in the office, 2 days at home). This role offers an opportunity to grow in the automotive field in an international environment.