Customer Support Specialist – Temporary

Fedrigoni Group; Milano; In loco; EUR 28.000 - 36.000; Tempo pieno

Descrizione del lavoro

Fedrigoni Group in Milan is seeking a Customer Support Specialist to join the Customer Care team. You will process sales orders in SAP, handle offers for customized products, manage sample requests, and organize shipments. You will support Sales Agents, ensure a high level of customer experience, and follow up on payments.

Strong Excel skills and Italian fluency are required; English is also helpful. The role focuses on the Italian market with E2E order management and continuous improvement of

Competenze

• 1+ years in Customer Service or Commercial Back Office in a B2B setting.
• Strong customer orientation with analytical and problem-solving skills.
• Reliable, flexible and great with people; goal oriented.
• Good knowledge of Excel; SAP experience is a plus; fluent Italian and good English.

Mansioni

• Process sales orders in SAP ERP from entry to dispatch.
• Enter requests for offers for customized products in SAP.
• Manage sample requests in SAP.
• Organize shipments, track orders to delivery, and address post-sale shipping issues to improve OTD.
• Be the assigned reference for Sales Agents and support customer requests.
• Ensure high-level customer experience and support customer needs.
• Perform reactive cross-selling when requested product is unavailable.
• Follow up with clients with missed payments while processing orders.
• Update client-specific price lists.

Conoscenze

Customer Service

Commercial Back Office

Excel

Analytical skills

Problem solving

Interpersonal skills

Fluent Italian

English proficiency

SAP knowledge

Strumenti

SAP

Descrizione del lavoro

Ready to deliver an outstanding customer experience?
At Fedrigoni, we have a strong ambition to amaze the world – by transforming our industry, achieving new levels of innovation, elevating creativity, and building a sustainable future while growing rapidly. We want to reinvent the boundaries of what our Industry can do.
We’re empowered to make that happen. Taking responsibility. Taking ownership. Taking risks. Yes, the journey can be challenging, yet we are supported and empowered to perform. We are trusted to be accountable and responsible for our decisions. Everyone gets to push their potential to the full.
_ Discover Extraordinary* Every Day. _

The role designed for you

In your role as Customer Support Specialist, you will be part of our Customer Care team based in Milan and you will bring your contribution in achieving the company sales target, providing anexcellent level of customer service to our current clients in the Italian market.

• You will perform sales orders in our ERP system (SAP), from entry to dispatch.
• You will enter requests for offer for Special customized products in our ERP
• You will manage sample requests in our ERP.
• You will organize shipments to customers, track orders to delivery, address post-sale shipping issues and strive for continuous improvement of OTD (On Time Delivery) metric.
• You will be the assigned point of reference for your group of Sales Agents, supporting them in managing customer requests.
• You will guarantee a high-level customer experience, understanding and supporting customer needs and requirements.
• You will perform reactive Cross-selling activity to the client when requested product is not available.
• You will Follow up with clients with missed payments, while processing orders.
• You will be in charge of updating client-specific price lists.

The attitudes and skills we’re looking for:

• You have 1+ years of experience in Customer Service or Commercial Back Office roles, preferably in B2B sector.
• You are resilient and goal oriented, you have strong analytical and problem-solving skills.
• You are reliable, flexible and great with people.
• You have a strong customer orientation.
• You have good knowledge of Excel.
• You have good knowledge of SAP (nice to have).
• You are fluent in Italian and have a good knowledge of English

What you can expect from our selection process

Interviews with the Talent Acquisition team and with Customer Support Team Coordinator.

Based in

Italy, Milan.