Customer Service Specialist

hlpy; Pavia; In loco; EUR 17.000 - 25.000; Tempo pieno

Vantaggi offerti da questo lavoro

International work environment

Training and development

Ownership of cases

Part-time / Full-time contract

Descrizione del lavoro

hlpy is seeking Digital Monitoring Agents to join its global team from Italy. The role involves monitoring roadside assistance requests, dispatching services, and coordinating with internal and external partners to resolve cases efficiently.

You will guide clients empathetically and maintain precise records in the hlpy system. Fluency in English (B2) is required; additional languages (German, French, Spanish) are a plus.

Competenze

• English proficiency at B2 level.
• Experience in operations or customer service is a plus.
• Team spirit with ability to make quick decisions under pressure.
• Familiarity with digital tools and CRM systems.

Mansioni

• Monitor roadside assistance requests and dispatch services as needed.
• Coordinate with internal teams and partners to resolve cases promptly.
• Provide clear, empathetic guidance to clients throughout the process.
• Maintain accurate mission records in the hlpy system.
• Escalate complex cases to team leaders when required.

Conoscenze

German/French/Spanish

English B2

CRM systems

Team spirit

Decision making

Operations experience

Strumenti

CRM systems

Descrizione del lavoro

Who We Are ?

hlpy, born in 2020, is a road assistance company start-up founded by a group of visionaries who quickly understood the needs of many global customers. They developed a digital and modern solution that has revolutionized the sector.

Our dream started in Italy, has expanded into France, and is now taking shape in Spain. This dream is growing continuously, and we are on a mission to expand into other markets soon. Our business offers a B2B2C model aimed at all automotive sectors (insurance companies, car manufacturers, rental companies, mobility providers, etc.).

As our team starts to take shape globally, our growth ambitions and market demand mean we are at the forefront of being major players in the sector. For this reason, we are actively seeking highly motivated Digital Monitoring Agents to join our global team to improve our processes and continuously ensure we deliver quality services.

Responsibilities

Monitor roadside assistance requests through our digital flow, intervening through outbound calls when necessary:

• Dispatch the appropriate service (tow trucks, taxis, replacement vehicles, etc.).
• Coordinate with internal teams and external partners to ensure timely resolution of cases.
• Provide clear and empathetic guidance to clients throughout the assistance process.
• Update and maintain accurate records of all missions in the hlpy system.
• Escalate complex or sensitive cases to team leaders when required.

Requirements

• Fluent in German / French / Spanish is a plus.
• Good knowledge of English (B2).
• Previous experience in operations and/or customer service will be a plus.
• Team spirit, with a strong ability to make quick decisions under pressure.
• Proficiency with digital tools and CRM systems.
• Availability to work on rotating shifts, 24h / 7 days a week.

What We Offer

• A dynamic and supportive international work environment.
• Training and development to grow your skills in roadside assistance operations.
• Opportunities to take ownership of cases and make a direct impact on client satisfaction.
• Both Part - time / Full - time contract

Salary Range

da 17K a 25K lordi annui