Customer Service & Order Entry Specialist

Abbott Laboratories; Roma; In loco; EUR 28.000 - 42.000; Tempo pieno

Descrizione del lavoro

Abbott Laboratories in Rome (Italy) is seeking a customer service professional to handle inbound/outbound inquiries by phone and email. You will resolve requests or escalate to the appropriate teams, while maintaining strong product knowledge and delivering high-quality support.

The role requires a technical diploma and at least 2 years in a customer service environment, with good communication and quick adaptability to new systems.

Competenze

• Technical Diploma or equivalent qualification (approximately 12 years of education).
• At least 2 years of experience in a customer service or contact center environment.
• Confidence in handling customer interactions by phone and email.
• Ability to navigate computerized systems and learn new applications quickly.
• Strong communication skills, problem-solving mindset, and customer-focused attitude.

Mansioni

• Handle inbound and outbound customer interactions, primarily related to routine inquiries, with the flexibility to adapt beyond standard scripts and procedures when needed
• Respond to customer requests, orders, service needs, and complaints, resolving issues directly or escalating to sales, technical, or service teams as appropriate
• Build and maintain a solid understanding of the company’s products and services
• Identify customer needs and clearly communicate relevant information to internal service and technical departments
• Accurately record customer interactions using internal systems and data entry tools

Conoscenze

Phone & email support

Customer service

Issue resolution

Effective communication

Formazione

Technical Diploma or equivalent qualification

Descrizione del lavoro

Abbott Laboratories in Rome (Italy) is seeking a customer service professional to handle inbound/outbound inquiries by phone and email. You will resolve requests or escalate to the appropriate teams, while maintaining strong product knowledge and delivering high-quality support.

The role requires a technical diploma and at least 2 years in a customer service environment, with good communication and quick adaptability to new systems.