Customer Service Lead — Drive Experience & Growth (Italy)

zentiva; Italia; On-site; EUR 50,000 - 60,000; Full time

Benefits offered by this job

Performance bonus (MBO)

Top-tier benefits package

Competitive gross annual salary

Job summary

Zentiva in Italy is seeking a Customer Service Manager to lead our Customer Service team, ensuring high service standards and efficient day-to-day operations. You will support customers, manage orders, and collaborate with Sales, Marketing and Logistics to deliver a seamless experience.

The ideal candidate has 5+ years in customer service with leadership, strong communication, and a proactive, process‑driven mindset.

Qualifications

• 5+ years of experience in Customer Service with leadership responsibilities.
• Proven ability to lead teams across countries and locations.
• Strong customer orientation and problem-solving.
• Experience with CRM tools.
• Excellent communication and collaboration skills.

Responsibilities

• Lead and develop the Customer Service team with clear objectives.
• Oversee daily operations and ensure timely responses.
• Manage orders from customers and the sales force.
• Resolve escalated issues with a focus on satisfaction.
• Collaborate with Sales, Marketing and Logistics.
• Identify process improvements to reduce costs.
• Ensure tools, technologies and resources support high-quality service.
• Ensure activities comply with quality standards and policies.

Skills

People management

Customer service leadership

CRM systems

Italian fluency

English fluency

Cross-functional collaboration

Tools

CRM software

Job description

Zentiva in Italy is seeking a Customer Service Manager to lead our Customer Service team, ensuring high service standards and efficient day-to-day operations. You will support customers, manage orders, and collaborate with Sales, Marketing and Logistics to deliver a seamless experience.

The ideal candidate has 5+ years in customer service with leadership, strong communication, and a proactive, process‑driven mindset.