Customer Service Lead: Orders & Experience Excellence

Zentiva; Lombardia; On-site; EUR 50,000 - 60,000; Full time

Benefits offered by this job

Performance bonus (MBO)

Top-tier benefits package

CCNL Chimico-Farmaceutico

Job summary

Zentiva is seeking a Customer Service Manager for our Italian organization. You will lead the Customer Service team, overseeing day-to-day operations and ensuring excellent order management with close collaboration with Sales, Marketing and Logistics.

The ideal candidate brings 5+ years in Customer Service, strong people management, fluent Italian and English, and a continuous improvement mindset. A performance bonus and a top-tier benefits package complement the role.

Qualifications

• 5+ years in Customer Service with people management and leadership across countries
• Strong customer orientation and proactive problem solving
• Continuous improvement mindset with process improvements
• Solid organizational and process-oriented skills
• Ability to manage priorities in a dynamic environment
• Experience with CRM tools and customer relationship management
• Fluency in Italian and English
• Strong communication and cross-functional collaboration

Responsibilities

• Lead and develop the Customer Service team with clear objectives and a customer-oriented mindset
• Oversee daily operations to ensure efficiency, timely responses and high-quality service
• Manage orders from customers and the sales force
• Own customer issues and resolve promptly with a focus on satisfaction
• Collaborate with Sales, Marketing and Logistics for a seamless customer experience
• Utilize customer feedback to identify opportunities for process improvement and cost reduction
• Ensure team has the tools, technologies and resources to deliver quality service
• Align activities with quality standards and company policies

Skills

People management

Customer service

Process improvement

Communication

Tools

CRM tools

Job description

Zentiva is seeking a Customer Service Manager for our Italian organization. You will lead the Customer Service team, overseeing day-to-day operations and ensuring excellent order management with close collaboration with Sales, Marketing and Logistics.

The ideal candidate brings 5+ years in Customer Service, strong people management, fluent Italian and English, and a continuous improvement mindset. A performance bonus and a top-tier benefits package complement the role.