Customer Service Intern - Giorgio Armani

GIORGIO ARMANI S.P.A.; Lombardia; On-site; EUR 40,000 - 55,000; Full time

Job summary

Giorgio Armani S.p.A. is seeking a Customer Service professional to join the Sales Department in Lombardy. You will engage with important clients, handle returns, exchanges, and coordinate with Finance and Logistics to meet payment terms and shipping deadlines.

The role requires a Bachelor's degree and fluency in Italian and English, with additional languages a plus. Proficiency in Excel and MS Office, strong communication, and a client-focused mindset are essential.

Qualifications

• Bachelor's degree in Languages, Business, or a related field.
• Fluency in Italian and English (written and spoken).
• Knowledge of Excel and MS Office applications.

Responsibilities

• Support in daily contact with important clients providing efficient help, especially with returns and merchandise exchanges.
• Collaborate with Finance and Logistics to ensure payment terms and shipping deadlines.
• Work closely with Sales to manage client accounts.
• Assist in managing the order entry system and generate orders to production.
• Verify price lists, sales agreements, discounts, returns, commissions.
• Prepare and share detailed reports with your manager.

Skills

Italian

English

Client communication

MS Office

Education

Bachelor's degree in Languages or related field

Tools

Excel

Job description

Giorgio Armani S.p.A.

The Armani Group is a leading company in the fashion and luxury sector, with more than 8,000 employees. Its three core brands - Giorgio Armani, Emporio Armani and A|X Armani Exchange - are active in many countries all over the world. With origins firmly rooted in Italy, but also with a cosmopolitan vision and culture, the company has grown since it was founded in 1975, expanding its offer from clothes and accessories to cosmetics, fragrances, eyewear, watches, jewellery, and furniture and furnishing accessories. Today, therefore, as well as being well known in the area of fashion, the Armani Group is also renowned in the sectors of interior design, food and beverage, and hotels and resorts. Giorgio Armani has created a style that has, with remarkable consistency, continued to explore countless variations and possibilities over the years. It expresses a precise vision down to the most minute detail: a way of being and presenting oneself, certainly incorporating clothing and accessories, but also including gestures, ways, behaviours and attitudes; a style that goes beyond the sum of its parts, and well beyond what one wears. Convinced that ethics and aesthetics must coincide, Giorgio Armani expresses fundamental and enduring values his clothes. He does so by creating timeless pieces that, enhanced by precious materials and artisanal craftwork, resist the whim of fleeting trends with their pure and essential design.

Context and purpose of the job

Within the Sales Department of our brand Giorgio Armani, you will join the Customer Service Team which provides our clients with an efficient, taylor made service, promoting customer centricity. As we are an international company, you will work with different countries and markets having the opportunity to deepen your commercial skills and to use both Italian and English.

Responsibilities

• Support in daily contact with important clients providing them with efficient help, specifically with returned orders and exchange of merchandise
• Collaborate with the Finance and Logistics teams to ensure compliance with payment terms and adherence to shipping deadlines
• Work closely with the Sales teams to effectively manage client accounts
• Assist in managing the order entry system: check the pool of clients assigned, generate orders to the production company
• Verify price lists, sales agreements, discounts, returns, commissions
• Prepare and share detailed reports with your manager

Requirements

• Bachelor's degree in Languages, Business, or a related field
• Fluency in Italian and English (both written and spoken)
• Knowledge of Excel and general MS Office applications
• Good communication and interpersonal skills, with a client-centric approach
• Fluency in additional languages beyond English and Italian, especially those relevant to key markets will be a plus

We promote diversity and inclusion in all forms, within a collaborative environment where your talent can flourish in the pursuit of a common goal: yours and our growth.