Customer Service Intern

Beontag; Bologna; In loco; EUR 9000 - 13.000; Part-time

Descrizione del lavoro

Beontag is seeking a Customer Service Intern to support order handling, monitor delivery commitments, assist with customer requests and ensure effective communication across Sales, Production, Planning, Logistics and Finance. This role is based at our Bologna plant and offers exposure to international customer service routines in a dynamic, multicultural setting.

You will learn to verify pricing, support on-time deliveries, liaise with Worldwide Sales, and assist in solving delivery and

Competenze

• High School Diploma or Degree in Economics or similar.
• Knowledge of Office Suite.
• Advanced in English.
• Strong interest and attitude in Sales and Customer Relationship.

Mansioni

• Support on Process Customer Purchase Orders including completing all needed steps to close Order-Delivery-Invoicing process.
• Support on informing final customer about their correct planning and on-time shipments.
• Collaborate with the production team to optimize flows and processes.
• To check sales pricing against partner price lists/offers/Tender information summaries and alert sales of any inconsistencies discovered on items, pricing and delivery terms.
• Support on compliance monitoring according to commitments made to ensure OTD (On Time Delivery) including following up order status and escalating immediate constraints regarding order completion.
• Assist in solving special Delivery & Logistics requirements from Customers.
• Assist Worldwide Sales team members and customers with lead times, delivery times and stock availability information in coordination with other WW teams.
• Address and follow up Customer Complaints in coordination with Product Management Department & Quality Department.
• Interface, together with the Sales Manager/Inside Sales Specialist, for good return activities.
• Support on actions to be taken to keep Customer Satisfaction at a high level.
• Coordinate with Sales keeping payment terms up to date.
• Support Finance, on needed basis, legislations related to import VAT in different countries.
• For Tier A customer, when requested, she/he can follows the Service Bureau production flow coordinating the team of production, IT and supply chain.
• Controls if the data is received correctly (data, suppliers’ contacts etc...)
• Monitors the status of the blanket orders, used for Service Bureau
• Makes sure the production is scheduled according to the agreed terms (10 days, including the production, custom packaging, and shipment)
• Sends out notification with detailed packing lists and AWBs

Conoscenze

Advanced in English

Strong interest in Sales

Customer relationship mindset

Formazione

High School Diploma or Degree in Economics or similar

Descrizione del lavoro

Beontag is a global business enabler that serves as one of the world’s leading providers of IoT solutions and graphic and label materials. With operations in more than 9 countries and a footprint in over 40 markets, the multinational company offers end-to-end product capabilities for a range of industries and businesses, driving seamless communication between companies, products, and people.

Beontag’s business is underpinned by modern manufacturing facilities, strategic investments, R&D, and a range of highly qualified teams. Furthermore, the multinational is fully committed to enabling positive impacts across the entire value chain. As a member of the UN Global Compact since 2021, Beontag offers its customers a series of increasingly sustainable products while also working towards a diverse and equitable work environment.

Overview

The Customer Service Intern will support Beontag’s customer service operations, acting as an interface between customers and internal teams such as Sales, Production, Planning, Logistics and Finance. This role will contribute to delivering a high-quality customer experience by supporting order handling activities, monitoring delivery commitments, assisting with customer requests and helping ensure smooth communication throughout the order-to-invoice process.

We are looking for an intern who is eager to learn in a dynamic and multicultural environment, with strong attention to detail and willingness to collaborate across different areas. This is a great opportunity to gain exposure to international customer service routines, order management processes and cross-functional operations within a global company.

Responsibilities

• Support on Process Customer Purchase Orders including completing all needed steps to close Order-Delivery-Invoicing process.
• Support on informing final customer about their correct planning and on-time shipments.
• Collaborate with the production team to optimize flows and processes.
• To check sales pricing against partner price lists/offers/Tender information summaries and alert sales of any inconsistencies discovered on items, pricing and delivery terms.
• Support on compliance monitoring according to commitments made to ensure OTD (On Time Delivery) including following up order status and escalating immediate constraints regarding order completion.
• Assist in solving special Delivery & Logistic requirements from Customers.
• Assist Worldwide Sales team members and customers with lead times, delivery times and stock availability information in coordination with other WW teams.
• Address and follow up Customer Complaints in coordination with Product Management Department & Quality Department.
• Interface, together with the Sales Manager/Inside Sales Specialist, for good return activities.
• Support on actions to be taken to keep Customer Satisfaction at a high level.
• Coordinate with Sales keeping payment terms up to date.
• Support Finance, on needed basis, legislations related to import VAT in different countries.
• For Tier A customer, when requested, she/he can follows the Service Bureau production flow coordinating the team of production, IT and supply chain.
• Controls if the data is received correctly (data, suppliers’ contacts etc...)
• Monitors the status of the blanket orders, used for Service Bureau
• Makes sure the production is scheduled according to the agreed terms (10 days, including the production, custom packaging, and shipment)
• Sends out notification with detailed packing lists and AWBs

Qualifications

• High School Diploma or Degree in Economics or similar
• Knowledge of Office Suite
• Advanced in English
• Strong interest and attitude in Sales and Customer Relationship

Location: This role will be based at our plant in Bologna, Castel Maggiore.

Please, also note that this position is not eligible for visa sponsorship. Applicants must be authorized to work in Italy without the need for current or future sponsorship.

At Beontag, we value diversity and believe that a mix of backgrounds, cultures, and experiences drives our success. We're committed to gender equality, with a target