Sales Support Associate

Menarini Biotech S.r.l.; Firenze; Remote; EUR 28,000 - 38,000; Full time

Benefits offered by this job

International environment

Learning & development

People welfare

Sustainability focus

Job summary

Menarini Biotech S.r.l. in Firenze is seeking a Sales Support Associate to act as a liaison among Field Sales, national customers, and internal departments. You will manage end-to-end customer orders, support pre- and post-sales activities, and contribute to commercial initiatives and sales tracking.

The role requires 0–3 years of relevant experience, a degree in Socio-Economics or related field, and fluent English. Proficiency with MS Office, SAP, Salesforce, and Oracle BI is preferred.

Qualifications

• Degree in Socio-Economics or related fields.
• 0–3 years of relevant experience; entry-level to junior profiles welcome.
• Fluent in English (written and spoken).
• Good command of Microsoft Office; familiarity with ERP/CRM systems (SAP, Salesforce, Oracle BI).
• Excellent communication and interpersonal skills; team player.

Responsibilities

• Sales support & commercial analysis with Account Managers.
• Manage Pharma Order Entry and daily service requests; handle customer inquiries.
• Use SAP ERP, Salesforce CRM and Oracle BI for insights and reporting.
• Collaborate cross-functionally with national customers and internal CODIFI teams.

Skills

Fluent English

Education

Degree in Socio-Economics or related fields

Tools

MS Office

SAP

Salesforce

Oracle BI

Job description

## Sales Support AssociateApply: Firenze Settesanti, Italy: Full time: Posted Today: JR100101**Company:**0007 Codifi S.R.L. - Consorzio Stabile Per La Distribuzione**Contract Type:**Temporary (Fixed Term) **Join us in shaping the future of Menarini - with passion, integrity, and a deep commitment to people.**About Menarini Group - Menarini is a leading international biopharmaceutical company committed to advancing health through innovation, research, and quality. For more than 135 years, we have worked to improve patients’ lives across a broad range of therapeutic areas through our dedication to science, integrity, and care for people. With a strong foundation in scientific excellence and a purpose-driven culture, Menarini offers diverse career opportunities for professionals eager to make a meaningful impact on global health. We are looking for an analytical and motivated **Sales Support Associate** to join our team. In this role, within CODIFI, you will act as a key liaison between Field Sales Representatives, national customers, and internal departments. Collaborating closely with cross-functional teams, you will manage end-to-end customer orders, handle pre- and post-sales relations, and provide vital support for commercial initiatives and sales-tracking activities. Whether you are looking to build upon your initial commercial experience or take the next step in your career, this is an excellent opportunity to leverage your analytical skills and play an active role in driving supply continuity and business growth across the healthcare market. **Main Activities & Responsibilities** - **Sales Support & Commercial Analysis:** collaborate with Account Managers to design and implement targeted sales strategies. Analyze commercial trends and monitor sales performance using dedicated tracking tools, reporting progress to the Field Force.**- Customer Service & Order Management:** Manage Pharma Order Entry, daily service requests, and customer complaints with a strong customer-centric approach. Handle pre- and post-sales relations via telephone, email, and dedicated portals.**- Systems & Digital Tools:** Operate efficiently using Microsoft Office, email programs, SAP ERP System, CRM Salesforce, and Oracle BI.**- Cross-Functional Collaboration:** Interact proactively with National Customers, Field Forces across Menarini Group companies, all internal CODIFI departments, and various Menarini Group functions (Commercial, Marketing, ICT, etc.). **Job Requirements** For this position, the ideal Candidate will possess the following qualifications and competencies: - **Educational background:** Degree in Socio-Economics or related fields.- **Professional Experience:** 0 to 3 years of relevant experience, welcoming entry-level profiles up to junior candidates or more experienced professionals.- **Language Skills:** Fluent in English (written and spoken).- **Technical Competencies:** Good command of Microsoft Office suite and familiarity with ERP/CRM systems (SAP, Salesforce, Oracle BI).**- Soft Skills:** Excellent communication and interpersonal skills, strong team-playing attitude, dynamic energy, and high attention to details. *The selected candidate will be employed with a fixed-term contract under Category D in accordance with the provisions of the current National Collective Bargaining Agreement (CCNL) for the Chemical and Pharmaceutical Industry, including all applicable contractual and remuneration terms, and in compliance with Legislative Decree No. 96/2026.* **What You will find:** When you join Menarini, you become part of a dynamic, forward-thinking organization where ambition, curiosity, and collaboration drive everything we do.People are at the heart of Menarini, and we know your best work comes when you feel supported, valued, and empowered. Here you will find:- An international environment that connects you with diverse perspectives and opportunities.- Welfare and people-centered initiatives created to support you at every stage of life.- Opportunities for learning and professional development.- A caring, supportive culture that nurtures your personal wellbeing.- A deep commitment to sustainability that guides how we operate and make decisions.We also value diversity and inclusion. At Menarini, you are recognized for who you are, celebrated for what makes you unique, and empowered to grow into the person you aspire to be.