Customer Quality Engineer

Franke LLC; Ancona; Ibrido; EUR 40.000 - 55.000; Tempo pieno

Vantaggi offerti da questo lavoro

International environment

Training and development

Cross-functional exposure

Descrizione del lavoro

Franke is seeking a Customer Quality Engineer based in Fabriano (AN), Italy, reporting to the Head of Quality Hoods. You will manage customer quality requirements, drive improvements, and coordinate audits to reduce defects and non-quality costs across project lifecycles.

The role requires a engineering degree, 2–3 years in similar quality roles, strong problem-solving skills, and willingness to travel. Competitive salary and CCNL Metalmeccanici Industria terms apply.

Competenze

• Bachelor's degree in Engineering or equivalent technical background.
• 2–3 years of experience in industrial environments on similar quality roles.
• Strong teamwork orientation and ability to influence across all levels of the organization.
• Goal oriented with good organizational and planning skills.
• Analytical and problem solving skills with proactive communication.
• Knowledge of ISO 9001/ ISO 14001/ ISO 45001 standards.

Mansioni

• Ensure customer quality requirements are met across all project phases.
• Lead internal/external quality audits on projects and drive corrective actions.
• Interface with customers on quality aspects and manage expectations.
• Analyze non-conformities and coordinate corrective actions.
• Coordinate cross-functional closure of non-conformities with Quality units.
• Demonstrate fulfilment of customer quality requirements to clients and certification bodies.

Conoscenze

Quality management

Teamwork

Root cause analysis

Six Sigma

SAP

MS Office

Travel willingness

Formazione

Bachelor's degree in Engineering

Strumenti

Minitab

SAP

Descrizione del lavoro

We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.

The Franke Home Solutions division is the world’s leading provider of smart systems for domestic kitchens. Drawing on a long history of reliability and expertise, we help our partners enhance their businesses and provide outstanding kitchen and cooking experiences to our consumers by offering complete solutions for food preparation and cooking.

About the job

To reach our ambitious targets and guarantee the highest quality in our markets, we are currently looking for aCustomer Quality Engineer who will be in charge of managing some customers with the objective to reduce the percentage of defectiveness of our products and non-quality costs.

This role is based in Fabriano (AN), Italy and reports to the Head of Quality Hoods.

• Ensure customer expectations and contractual Quality requirements are met, checking their application in all the Project phases;
• Ensure the continuous improvement processes, promoting changes aimed at increasing effectiveness and efficiency;
• Ensure proper interface management with Customers for Quality aspects;
• Contribute to measure customer satisfaction by interfacing the clients on specific projects if needed;
• Ensure the execution of audits (internal and external) on Projects;
• Ensure proper improvement action plans as per Customer Satisfaction results;
• Ensure proper analysis, escalation and management of important quality issues in processes, products and systems installed and/or delivered to customers concerning the project;
• Ensure the analysis of project-related non-conformities and monitor the implementation of relevant corrections and corrective actions;
• Coordinate the closure of non-conformities with other relevant Quality units;
• Ensure that the fulfilment of customer quality requirements is demonstrated and provides relevant evidence to customers, certification bodies and safety authorities;
• Ensure follow-up across the whole project lifecycle from bidding 'till the end of the service contract to ensure the expected quality level.

Additional / Special Duties

• Give support and share best practices within the Home Solutions Division;
• Contribute to the Global Quality Strategy by providing all the Project Quality Assurance elements.

Requirements

• Bachelor's degree in Engineering or equivalent technical background;
• 2 or 3 years of experience within industrial environments on similar Quality roles;
• Strong teamwork orientation to reach the targets, ability to influence and collaboration across all levels of the organization;
• Goal oriented, good organizational and planning skills;
• High analytical and problem solving skills;
• Positive attitude towards the Customer;
• Capability to understand and manage contractual quality requirements concerning the project;
• Proactive person with good communication skills;
• Knowledge of root cause analysis tools: 8D, 5Ws, Ishikawa, Six Sigma
• Knowledge of ISO 9001 (new edition), ISO 14001 (new edition) and ISO 45001;
• Proficient at Microsoft Office Suite;
• Good knowledge of statistical tools (i.e. Minitab);
• Knowledge of SAP;
• Able to travel abroad extensively.

What we offer you

• Opportunity to work in an international and dynamic industrial environment;
• Continuous training and development in Quality methodologies;
• Exposure to cross-functional projects and collaboration with global teams.
• The compensation package for this position is expected to range between €40,000 and €55,000 gross per year, including a variable bonus scheme. The actual compensation will be determined based on the candidate’s experience, skills, qualifications, and the scope of the role, applying objective and gender-neutral criteria, and may be slightly below or above this range.
• We believe that transparency and fairness are essential to building trust, fostering inclusion, and ensuring equal opportunities for everyone.
• This position is covered by the CCNL Metalmeccanici Industria.
• #LI-LC1

Important information for all executive search companies, headhunters and HR consultants

The Franke Group does not accept unsolicited support from headhunters and personnel consultants for our career opportunities. Any CV/resume vitae submitted to Franke or its employees by external recruitment agencies without a valid written recruitment agreement related to the position in question shall be deemed the sole property of our company. In the event that a candidate presented by an agency is hired in our company and there is no prior agreement, no fee will be paid.