Customer Operations Internship

Oberalp Group; Bolzano; In loco; EUR 8600 - 10.000; Part-time

Descrizione del lavoro

Oberalp Group in Bolzano, Italy, offers a six‑month internship with our Customer Operations team. You will gain a 360° view of the customer journey, from order entry through delivery to after‑sales service, helping ensure quality, quantity, prices and delivery dates.

Responsibilities include data entry in the ERP system, first‑level support, order status coordination, logistics assistance and supporting marketing projects.

Competenze

• University student or degree in economics or related field.
• Excellent Italian; good English; German is a plus.
• Experience with ERP/Excel is a plus.
• Customer-oriented with attention to detail.

Mansioni

• Data entry in the ERP system and order data management.
• Assist first-level support for inquiries about the company, brands and products.
• Support clients, Sales Representatives and Store Managers in order management and availabilities.
• Assist deliveries and logistics, and the administrative area for payment checks.
• Analyze customer pain points, issues and needs.
• Support the marketing department in various projects.

Conoscenze

Italian language

English language

German language (plus)

MS Office / Excel

Customer-oriented

Attention to detail

Formazione

University student or degree in economics or related field

Strumenti

ERP system

Descrizione del lavoro

The Oberalp Group is a management driven family business - a house of brands that creates high quality technical mountaineering products. We have 6 own brands Salewa, Dynafit, Pomoca, Wild Country, Evolv and LaMunt. As an exclusive partner of other brands in the sports sector we offer our entire know how in communication, sales and image building.

We are a team of more than 1000 employees in 11 countries worldwide – a group of adventurers and dreamers, mountaineers, looking for their next peak.

We are looking for an intern who will support our Customer Operations team for at least 6 months.

With this internship, you will get a 360° overview of the customer experience starting from the order of clients through the coordination of the delivery to the after-sales service. The Customer Operations team checks orders in terms of quality, quantity, prices, and delivery date and will track the status until the final delivery. This experience will give you the possibility to understand the needs and requirements of the end consumer and the guidelines and processes regarding our Customer Operations.

Tasks And Responsibilities

• Support the order and client data entry in the ERP system
• Assist the first-level support for issues and general requests about the company, brands, and products
• Support clients, Sales Representatives, and Store Managers in order management regarding availabilities and order state
• Give support in deliveries and the logistic department as well as the administrative area for payment check
• Assist in the analysis of customer pain points, issues, and needs
• Support the marketing department in various projects

Profile

• University student or a degree in economics or in a similar field
• Previous experience in a company will be considered as a plus
• Excellent Italian skills and good English Skills, German is a plus
• Knowledge of Microsoft Office (Excel)
• Communication skills
• Reliability, organization, and attention to detail
• Customer-oriented
• Passionate about mountain sports is a plus

Workplace: Bolzano, IT

Indennitá stage mensile lorda: 850€