Customer Operations France

Oberalp Group Spa. - SALEWA - DYNAFIT - WILD COUNTRY - POMOCA; Bolzano; In loco; EUR 32.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Bonus potential 5-10% of base salary

Competitive base salary

Descrizione del lavoro

Oberalp Group in Bolzano is seeking a Customer Operations specialist to manage B2B orders from entry to after-sales service and to be the main daily contact for retailers. You will coordinate with logistics, credit and invoicing teams to ensure smooth order handling and timely deliveries.

The role requires excellent French, very good English, and additional Italian or German is a plus, with 2+ years in customer support or related admin roles and strong Excel skills.

Competenze

• Excellent French and very good English; Italian or German a plus.
• At least 2 years in customer support, logistics or admin.
• Proficiency with MS Office (Excel) and attention to detail.

Mansioni

• Process and manage sales orders in ERP, ensuring timely deliveries.
• Serve as main daily contact for clients and sales teams (pre- and post-sales).
• Coordinate with logistics, credit management, and invoicing teams.
• Handle customer inquiries, order status updates, and claims.
• Support sales activities: campaigns, offers, reporting, and analysis.
• Provide support on ERP, B2B portal, and EDI.

Conoscenze

French

English

Italian

German

Customer support experience

Excel

Strumenti

ERP

B2B portal

EDI

Descrizione del lavoro

The Oberalp Group is a management driven family business - a house of brands that creates high quality technical mountaineering products. We have 6 own brands Salewa, Dynafit, Pomoca, Wild Country, Evolv and LaMunt. As an exclusive partner of other brands in the sports sector we offer our entire know how in communication, sales and image building. We are a team of more than 1000 employees in 11 countries worldwide – a group of adventurers and dreamers, mountaineers, looking for their next peak.

Customer Operations manages B2B clients with an end-to-end approach, from order entry to after-sales service, ensuring a smooth and efficient customer experience. Customer Operations checks orders in terms of quality, quantity, prices and dates and tracks the status until final delivery. Being the main “day to day” contact for B2B customers, the Customer Operations is responsible for managing retailers’ requests, involving the correct people into the organization for resolution.

Responsibilities

• Manage and process sales orders in the ERP system, ensuring timely and accurate deliveries (quantity & quality)
• Act as the main daily contact for clients and sales teams (pre- and post-sales)
• Coordinate with logistics, credit management, and invoicing teams
• Handle customer inquiries, order status updates, and claims
• Support sales activities: campaigns, offers, reporting, and analysis
• Provide support on tools and processes (ERP, B2B portal, EDI)

Qualifications

• Excellent French skills, very good English, Italian or German skills are a plus
• Experience in customer support, logistics or in administration of at least 2 years
• Knowledge of Microsoft Office (Excel)
• Reliability, organization and attention to detail
• Passion for sports is an advantage

Annual Gross Base Salary Range: 32.000€ - 36.000€ + additional target bonus of 5-10% of base salary
Compensation for this role is based on skills, experience, qualifications, and job-related responsibilities. We are committed to fair and equitable compensation practices. Pay decisions are made consistently across comparable roles and career levels, supporting our commitment to equal pay for substantially similar work. If your experience and capabilities exceed the requirements outlined in the job description, we encourage you to apply. We are open to discussing a compensation package that appropriately reflects the value you can bring to the role.

If you are interested to work in a challenging, international and dynamic environment then apply now!