Customer Operations Intern: Mountain Sports Enthusiast

Oberalp Group Spa. - SALEWA - DYNAFIT - WILD COUNTRY - POMOCA; Bolzano; On-site; EUR 6,700 - 10,000; Full time

Job summary

The Oberalp Group is seeking an intern to support our Customer Operations team for at least 6 months in Bolzano. You will gain a 360° view of the customer experience, from order entry through delivery and after-sales service.

You will check orders for quality, quantity, prices and delivery dates, track status, and learn the guidelines and processes of Customer Operations. University economics students with Excel and language skills are welcome.

Qualifications

• University student or a degree in economics or in a similar field.
• Previous experience in a company will be considered as a plus.
• Excellent Italian skills and good English Skills, German is a plus.
• Knowledge of Microsoft Office (Excel).
• Reliability, organization, and attention to detail.
• Customer-oriented.
• Passionate about mountain sports is a plus.

Responsibilities

• Support the order and client data entry in the ERP system.
• Assist the first-level support for issues and general requests about the company, brands, and products.
• Support clients, Sales Representatives, and Store Managers in order management regarding availabilities and order state.
• Give support in deliveries and the logistic department as well as the administrative area for payment check.
• Assist in the analysis of customer pain points, issues, and needs.
• Support the marketing department in various projects.

Skills

Italian

English

German

Excel

Education

Economics or related field

Tools

Microsoft Office

Job description

The Oberalp Group is seeking an intern to support our Customer Operations team for at least 6 months in Bolzano. You will gain a 360° view of the customer experience, from order entry through delivery and after-sales service.

You will check orders for quality, quantity, prices and delivery dates, track status, and learn the guidelines and processes of Customer Operations. University economics students with Excel and language skills are welcome.