Customer Operations

Jobtailor; Bolzano; In loco; EUR 28.000 - 38.000; Tempo pieno

Descrizione del lavoro

Jobtailor in Bolzano, Italy, is seeking a motivated customer support specialist to manage B2B orders and act as the primary contact for customers and sales teams. You will coordinate with logistics, credit control and invoicing to ensure smooth operations.

You will use ERP, B2B portal and EDI tools, require excellent French and English, and bring at least two years of experience; Italian or German is a plus, with a focus on accuracy, reliability, and strong communication.

Competenze

• Excellent French language skills.
• Very good English.
• Italian or German is a plus.
• At least 2 years of experience in customer support, logistics, or administration.
• Knowledge of Microsoft Office (Excel).
• Strong communication skills.
• Reliable, well organized and attentive to detail.
• Passion for sports is an advantage.

Mansioni

• Manage and process B2B sales orders in the ERP system, ensuring timely and accurate deliveries (quantity and quality).
• Serve as the primary day‑to‑day contact for customers and sales teams (pre‑ and post‑sales).
• Coordinate with logistics, credit control and invoicing teams.
• Handle customer inquiries, order status updates and claims.
• Support sales activities: campaigns, quotations, reporting and analysis.
• Provide support for tools and processes (ERP, B2B portal, EDI).

Conoscenze

French language

English

Office Excel

Communication skills

Organized

Detail oriented

Sports enthusiasm

Strumenti

ERP System

B2B Portal

EDI

Descrizione del lavoro

Responsibilities

• Manage and process B2B sales orders in the ERP system, ensuring timely and accurate deliveries (quantity and quality)
• Serve as the primary day‑to‑day contact for customers and sales teams (pre‑ and post‑sales)
• Coordinate with logistics, credit control and invoicing teams
• Handle customer inquiries, order status updates and claims
• Support sales activities: campaigns, quotations, reporting and analysis
• Provide support for tools and processes (ERP, B2B portal, EDI)

Requirements

• Excellent French language skills
• Very good English
• Italian or German is a plus
• At least 2 years of experience in customer support, logistics, or administration
• Knowledge of Microsoft Office (Excel)
• Strong communication skills
• Reliable, well organized and attentive to detail
• Passion for sports is an advantage

Core Competencies

Demonstrates expertise in managing B2B sales orders and customer support, with strong communication skills in French and English. Proficient in coordinating logistics and utilizing ERP systems to ensure accurate and timely deliveries.

Tools & Technologies

• ERP System
• B2B Portal
• EDI